Comments regarding Cottage Farms

I recently purchased three Emerald Rose sets through QVC from Cottage Farms, and I was so thrilled that I located the company and ordered additional items directly from the company. I am a little concerned about the true identity of the people who posted negative comments about this company. I order from Springhill, Breck's, Michigan Bulb and shop my local Lowe's and Home Depot for plants. I have a beautiful 1.5 acre homesite and lots of room for gardening - thank heavens for Cottage Farms when it comes to specialty trees or unique plants that I can't find elsewhere. Their prices are great and thus far, everything I've ever received has been nothing shy of what they promised. I am currently working on a new website where I can let everyone know about our garden progress, as we just purchased a new home (new for us, built in 84) and we've been updating INSIDE the home, but now we're working OUTSIDE. However, due to a wreck in March, I'm recovering from a broken leg and am having to rely on helpful family/friends to help me plant my plants but I'm NOT new to gardening as this is our third home (and final purchase, we hope!). I'll be proud to tell everyone that I got my roses and my weeping cherries from Cottage Farms.

We LOVE Cottage Farms!! We have been purchasing from them for at least 6 years and have never had a negative experience. Yes, we did have to contact them twice about plants that did not come back the following year however they were always very nice and extremely helpful. I thought their custmer service was outstanding!! We have bought close to $1,000 worth of plants and bulbs from them over the years. I can honestly say we refer CF to family and friends all the time! Only an extremely statisfied customer would do that. Thanks to everyone for sharing their stories. I do however have a hard time believing that CF has given them a hard time about any of their past 1 year purchases. Their guarantee is outstanding and they have stood by it with us everytime

I will NEVER order again from Cottage Farms and QVC! Both have displayed disrespect to me when I complained about my 7 orders this spring. QVC first screwed up the orders (sent dead plants, empty box, etc...). Then they told me to contact Cottage Farms - who refused to replace the dead plants and send the missing plants. I reminded them of Philip Watson's statement "We aren't happy if you aren't happy.." but they still refused to correct the problem. I paid in full for all items, and now have lost $400. I've found that SpringHIll Nurseries surpasses Cottage Farms in HONESTY, PRICING and RESPECT!! PLEASE BEWARE OF QVC AND COTTAGE FARMS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Cottage Farms is more than happy to stand behind our products with our one year warranty; however, we consulted with QVC about this customer and her orders and were told that the orders she is wanting replaced were not paid for. We do want our customers to be happy and we strive to make sure we meet that challenge by showing the same respect to each question or concern that we receive. In some instances, we must consult with our trading partners to insure that all customers are treated fairly and in this case we found that this customer was asking us to send and replace plants for which she never paid QVC. "

I have ordered many plants from Cottage Farms thru QVC. Never, EVER, had a problem. They have the best variety and customer service. If you do have a problem however you must call within the time allowed. Obviously they are not going to replace something ordered 2 years ago. So order with confidence. Phillip knows his stuff ! He definately should have his own show ! A +++ to Cottage Farms !

I ordered a 3 rose hybrid tea rose collection from cottage farms through qvc my planting time for planting roses in mid to late april. After calling numerous times i receieved my roses in May. All 3 were extremely small but i really wanted the sterling silver so i planted them anyway. The princess DeMonaco and Margaret merril never grew and sterling silver shows signs of rmv. I called cottage farms to request replacement for the 2 that did not grow and was told they would be sent out next planting season. I had to call several times the following planting season to get them to send them to me. Finally the end of May again the replacement arrived. 2 floribundas not hybrid teas like i ordered and both of them very small and both very dead.
I will never order from this company again. I would rather take my chance on a 2.00 body bag rose. I have put in formal complaints to qvc and the next time i catch philip live on qvc you can bet ill call the testimonial line and share my story live
Pat C

First to the person who said C.F.D. no longer has a web site, they are mistaken, it is now up-graded & absolutely beautiful. I worked for C.F.D. For 12 years, and sadly had to retire at age 69, because of health. I still order from them, & they are the most concenious people ever. They will work with you and for you, any way possible. My tree roses are just absolutely gorgeous, as is everything else I have ever purchased from them. I may no longer work for this company, but I will certainly continue purchasing my plants from them.

I was glad to read the recent posting of the gardener who is in year 2 with their miniature rose garden. I just planted my 8 mini roses after purchasing a few weeks ago. I held off on planting a couple of weeks since we were having a little late cold weather, but replanted the plants in some peat pots and kept them indoors until safe to plant. Yes, they were small plants, but the price was only 20 bucks (or close) for 8 plants! They arrived in good condition. One even had a bloom. After a little tender loving care, they seem to be doing quite well. So far, so good and I will purchase again.

In April of 2006 I purchased the 10 piece miniature rose collection from QVC by Cottage Farms. They arrived in beautiful condition. We planted them in the proper location and they arrived at the proper time to plant for our deep south zone. I never did anything except mulch and a little cutting back and I had little vases of miniature roses all over our house until late fall. I even took them each time we went to friends houses. They produced abundantly and beautifully. Now it is March 2007 and they are coming back strong. Two of them didn't fare as well as the others and I thought maybe they just needed more care (bloom boost food, etc.) last year, but they are already looking stronger than last year. It has been my experience to order from a grower that produces near or in my zone. Those plants always seem to do the best. Cottage Farms is in my zone. Was considering ordering daylillies and hydrangeas from them this year.
Dacula, GA

Some of the daylilies and the Rose of Sharon I ordered last year did not do well. I notifed them immediately and good looking replacements have just arrived. I am very pleased.

I ordered numerous plants through QVC from Cottage farms in 2005. Some of the plants I received were covered with insects. I was very upset, since I had opened the package indoors. I immediately took them outside, but was nervous about the insects infesting my other plants. I planted everything I purchased immediately, but very few plants survived. I contacted QVC to get replacements, and they told me to contact Cottage farms directly. Once I contacted Cottage Farms, they said I would have to wait until the next growing season, so I did. I contacted them again in March 2006. I placed my replacement order through their website, and waited. I never received my replacement plants. I called them, and they would say that they were on their way. So, I would wait longer. I eventually received a couple of plants, but they were not what I had ordered. I was told again, that I would have to wait until the next growing season. It is now February 2007. Cottage farms no longer has their website, although they are still listed as selling through QVC. I am very dissatified with Cottage farms and QVC, as QVC could have aided in resolving this issue immediately.

I have ordered multiple items as presents for my family members through QVC from Cottage Farms and my family members brag on their gifts each year. DOES ANYONE KNOW OF A SHOW THAT PHILLIP WATSON MAY BE DOING ON HGTV? I RECENTLY SAW HIS FACE IN ONE OF THEIR PROGRAM ADS. HE IS FULL OF GARDENING INFORMATION AND IT WOULD BE EXHILIRATING TO KNOW THAT HE WOULD HAVE HIS OWN SHOW.....

I have been ordering from QVC and directly from Cottage Farms for the past 2 years and I am very satisfied. Listed below are just some of the items ordered, Hibiscus Trees, Caryopteris Sunshine & Petit Bleu, Hydrangeas, Mini Roses, Daylilies, and Blueberry plants. There were a couple of plants which did not do well, they replaced without any question. Matter of fact, I have already begun ordering for spring 2007.

I was very sad to see the negative comments --- my own experience couldn't have been better! I, too, ordered plants from Cottage Farms via QVC - hydrangeas, hibiscus, rose trees - to name a few. My hydrangeas are HUGE, healthy and the envy of my neighborhood. The hibiscus (ordered in 2005) wasn't in the greatest shape when I received it - but I planted them anyway and 1 out of the 4 plants lived AND BLOOMED! I contacted QVC, then Cottage Farms about the 3 plants that didn't make it and I was assured my plants would be replaced when the 2006 season arrived. Just as promised, I received my replacement plants - plus an additional plant at NO CHARGE!!! I live in Illinois (not usually a hibiscus-friendly climate) and am so proud of all my plants from Cottage Farms - and my hibiscus are unbelieveable - the new ones already blooming (they've only been in the ground about 4 months) and my 2-yr. old plant is almost 6 feet tall, blooming like crazy since late June. Everyone who sees my plants are extremely impressed - and I would expect QVC/Cottage Farms will receive several new customers after seeing my garden! And they make great gifts too - my mother loves her rose tree!!! Cottage Farms, keep the great plants coming --- I'll be there to buy them!

I bought nearly 400 dollars worth of plants from Cottage Farms through QVC. Most of the daylillies lived, but everything else I bought died. I also bought two different rose collections, miniature roses, and two other plant collections. I contacted QVC and they told me to deal directly with Cottage Farms. Cottage Farms offered me less than 10 dollars worth of plants from their "leftovers". I will never buy anthing from Cottage Farms or QVC again. I hold both Cottage Farms and QVC responsible since both companies guarantee satisfaction. I replaced the miniature roses with ones I bought from the local grocery store and the grocery store plants are doing well! I also bought many plants from White Flower Farm and the plant quality and packaging far exceeds the garbage I received from Cottage Farms. I strongly recommend you do not buy anything from Cottage Farms or QVC.

Bought a $40 Cherokee Chief Dogwood tree from Cottage Farms off QVC in Spring 2004 and planted according to directions. I saw no growth that year and hoped that maybe it would "come to life" the following Spring when Dogwoods normally bloom in my area. When Spring 2005 game and tree still showed no signs of life, I sent CF an email about Dogwood Tree and was promised a replacement at "proper planting time" the following Season. This is now Summer 2006 and no replacement has ever arrived. Will never order anything from them again.

Ordered several items for the first time last Spring. When most of them failed to survive/thrive I contacted QVC and was told to deal directly with Cottage Farms. They said I could only receive replacement plants THIS year.

Well the replacement hydangeas never arrived. And once again only one of eight rose bushes is showing any signs of life. The other seven look the same as the day I planted them. The miniature roses that were to be replaced never showed up.

Very disappointed in this company. I won't consider any more purchases from them.

Last year I spent over $500 on Cottage Farms trees/plants through QVC in Spring 2005. Most of the items arrived in near dead condition. Below is a list of replacements I had to wait a year to get and even then some items are not being replaced this year (2006) and I have to wait another year (2007) to get them!!! Anyways, some of the replacement I received this year were not in good condition when they arrived.
8 pc. Reblooming Daylily Collection
4 pc. Hydrangea Sampler
6 pc. Elijah's Blue Fescue
3 pc. Gaillardia Fanfare Collection
6 pc. Perennial Hollyhock Collection
4 pc. Brother Stephan Clematis Collection
10 pc. Miniature Rose Collection
I was not happy about this at all as I had specific plans as to where I wanted everything planted last year! We had a new house and the ground was clear (weed-free). If I had know I would not received some of these items until next year, or the following year after that, I CERTAINLY WOULDN'T HAVE ORDERED THEM IN THE FIRST PLACE!!! We have three local greenhouses! They will apologize a lot, but BEWARE!!!

I got a lot of plants from QVC form cottage farms and i love all my plants. 2 (out of 30 ) of my Daylillies did not came out and a few of my dwarf Gladiolis also my Hibiscus died. I called cottage farms and i will get a replacment for all of my plants in 2 weeks . Great customer service and realy grat plants.

I have purchased a number of plants from this company, including rose tree, lilies, and other plants. The plants are always shipped way to early to plant..ie middle of march for michigan. Then you try to keep them alive in the house. They say they guarntee but this is a joke. They have never replaced any plants that have died . Stick to you local dealers. QVC needs to drop this company from there shows they make a big deal about replacing plants just try and get them to. I have plants that keep coming back year after year but nothing from this company ever makes it the second year.

Today is "Mother's Day" and my dear Gardner, "Jack", had dug up the SICK tree rose, I had purchased from Cottage Farms, through QVC in early March, and replaced it with a beautiful "Red flowering tree rose" in bloom.

was watching qvc and ordered the hibiscus collection and the salesman phillip was on there he knows his stuff i have bought all sorts of plants from cottage farms it arrives in perfect condition everytime you cannot beat the packaging. i have the one apple pie apple trees the hibiscuc collections and a few others from there phillip knows his plants and qvc knows phillip! I have never been diappointed with thier product and will continue to buy from them they simply cannot be beat!!! also they are prompt and helpful when you need to return something they are not happy until your happy!

I don't like to leave negative feedback, but this is the worst online company that I have EVER dealt with. Back in February I placed an order for 4 of their tree roses and one hibiscus tree. I just received my order and to my surpise I only received one of the items I ordered. I was only shipped two rose trees (one was a variety I did not order) and nothing else. When I called to figure out what happened, I was told apparently they never shipped, but they would get them out to me. No apologies. The two trees I did receive looked dead with black mold on them. I told them not to bother and refund my money. They agreed which is a positive, but I just cannot believe the order was so botched without any care. I ordered this direct from Cottage Farms' Web site. I also ordered a set of minature rose bushes from QVC from Cottage Farms and they are all dying. Will not do business with them again.

My mom likes to send me plants from Cottage Farms in the spring and fall. Their bare root items are top quality. UPS delivered a really nice ornamental willow and a fringe tree yesterday. They're both large specimens with nice trunks and healthy roots. I'm always happy with what they send me.

This company is horrid. Plants arrive dried out, brown, broken, etc. They do not ship UPS, by the time the plants arrive they are almost or are dead. Replacements are just as bad. I do not understand why QVC continues to use them as a supplier. There are so many other mail order places that they could use with superior plants. Good luck, if you ever try to call them and talk to a real person. We ordered twice from them, all disasters, will NEVER use them again.

I have ordered a number of items from Cottage Farms through QVC. One of them was a TSV from a few years ago - a mini-rose collection. Most of them did very well the first year but three died. Those were replaced after I emailed Cottage Farms. Now those miniature rose bushes grow well over four feet tall before I prune them down a little! They bloom like crazy until the first frost. I also bought a peony collection. It takes a few years for peonies to establish themselves and this past summer was their third year. I took lots of pictures of my gorgeous blossoms. Other items I have ordered have done well, too. This past spring (2005) I ordered a tree rose directly from Cottage Farms. It didn't do anything all summer and it looked funny with a "stick" planted by my front entrance. But now it has filled in with a nice leaf ball and there are currently 14 blooms on it! We will have our first frost in probably two weeks or so and I will be sure to winterize it because I certainly don't want to lose it. It is so lovely!

I would recommend Cottage Farms to obtain items that your local nursery doesn't have. I live in a small town and don't have a big selection to choose from, so I appreciate this company.

Oriental Poppies for $.99 each.
They are dormant roots but They look very good and I am sure they will do well.
I ordered hardy hibicus from them in the Spring and it was the same story.Dormant roots and they did well.
I ordered from Cottage farm direct and I will order from them again when they have good prices.

I have been buying plants from Cottage Farms thru QVC for 3 years now. I have had a very good experience. My blackberries and red raspberries are growing just as they indicated they would. This is their 3rd year and I have made blackberry jam and raspberry also. The daylillies are beautiful. I did purchase a mini-rose collection of 12 plants and now only have 3 of them left. I can't blame this on anyone but myself as I can kill a rose faster than you can blink an eye. A shipment of black raspberries, 12 to be exact, never even grew. I allowed 2 months for them to do something and when they did not grow I called QVC and they promptly refunded my money. I would buy from them over and over again. Sometimes we buy plants that are just not a good match to the climate or soils. This has happened to me when purchasing things at a local garden center. I would recommend them highly(Cottage Farms).

I ordered from Cottage Farms in the spring of 2003. I had plants that arrived great, some dead and some didn't come back in 2004. I called in 2003 for replacement's, but was too late for that season. The person I spoke with, took all of the QVC item numbers and said that they would be replaced in spring of 2004. That didn't happen and when I finally spoke to someone, they told me to call back.

The 2005 spring planting came and I decided that I would call Cottage Farms and see if they would honor their warranty and agreement from 2003. The phone number that QVC gave me was allways busy, so I called the 800 operator and she gave me another phone number. I called the new number and spoke to a very nice lady that explained the difficulties their business had the previous year, which I could understand. I have spoken to two customer service representatives and they were both very nice and helpful. I was told that a manager would call me back, and within a couple of hours, I did hear from the manager. I explained the series of events that had taken place, he was very professional and took down the information with a promise to call me back. I did receive a call back from a customer service representative about a week later and they did replace ALL of my plants from Spring 2003.

In the beginning, I think Cottage Farms went through growing pains with their success on QVC, but they have it figured out know. I was treated in a very professional manner and happy with the outcome. Phone calls were returned and everyone was very friendly. I have seen some of the plants that my sister ordered through Cottage Farms and they are awesome. I will try to order direct from Cottage Farms next year and not through QVC.

I ordered two rose trees from cottage farms off there website in the spring of 05 they both arrived healthy and they were really good looking rose trees. It was my first time to order from cottage farms and my experience dealing with cottage farms was very good. I did have one small problem with one rose tree I ordered a 36'inch lavender rose tree I received a 18'inch lavender rose tree. I sent an email to cottage farms and a very nice lady from cottage farms wrote me back that same day and said how sorry she was about the mix up with my order she asked me if I would except another 18' inch lavender rose tree so that I would have a matching pair I said yes I be happy to except another 18' inch rose tree. One was sent out right away and with in a few days I had my second 18' inch lavender rose tree. My rose trees have flowers on them and they are so pretty I have two Lavender rose trees and one Queen Elizabeth rose tree. I give cottage farms a A - + for healthy plants and for there customer service. As long as cottage farms is selling plants on there website or on QVC I will be there to buy.

I've tried the odd mail order company for plants via the numerous catalogs received in the mail. My experience was the plants died and I couldn't remember where I purchased the plant(s). When I saw Cottage Farms on QVC, viewed their plants and heard of their guarantee... I couldn't pass up the opportunity.

Over the past 2+ years I've purchased day lillies, various roses (sub-zero, mini, regular, climbing, etc.), ornamental lillies and probably more. Since we don't live in a perfect world some of the plants thrived and some didn't survive either initially or through the winter. But Cottage Farms is a company that stands behind their word. I was either reimbursed or other plants were sent to replace those that didn't make it.

Not only does Cottage Farms have good plants and stand behind them, they also educate viewers on their segments on QVC which I find very helpful. I've learned a lot about plants that have been around for a long time and those that are new to me. I appreciate their business and will be a loyal customer for years to come.

KJG
South Bend, IN

I bought the Orange Glory plant from Cottage Farms Direct & unfortunately they all died, I have no idea why. Anyway, I emailed them & told them that the plants had died, not expecting them to do anything about it & was pleasantly surprised to find that they will replace those plants in the spring of next year! I don't know if I'll have any better luck with them or nor but, it's nice to deal with an honest company that does what they say they will do. Thank you Cottage Farms.

With Regards,
Linda Reynolds

My wife and I have made several purchases from Cottage Farms over the past 2 years and we are very pleased with the outcome so far. Our positive experience is indifferent whether we made the purchase from the company directly or from QVC. Over the past 2 years, we purchased many items such as the Sub-zero Rose trees, Emerald Rose Trees, Columbine, 36 -inch Rose Trees, Scabosias, Oriental lilies, 36-inch Hibiscus Tree, and mini-rose trees.

To be HONEST almost ALL of these plants grew so well and without much efforts. We did have a few Rose Trees (two out of the 12 or so we purchased about a year ago) that did not come back up. HOWEVER, I contacted them and within a few weeks I had two healthy replacements that is blooming right now.

POINT IS THAT NOT MANY SELLERS WOULD BE THIS QUICK TO HELP AND RESOLVE OUR PROBLEM. I can say this - if I had purchased these Rose Trees from my local nursery, I would not have had a replacement. THIS MEANS ALOT TO HAVE A COMPANY THAT BACKS THEIR SALE 100% AND NO QUESTIONS ASKED FOR ITEMS THAT DID NOT SURVIVE THE PREVIOUS WINTER.

We WILL continue to do business with Cottage Farms and would recommend strongly to anyone considering buying plants from them.

Thank you Cottage Farms

P & K, New York City

After stumbling onto this website thru a search engine and reading the negative remarks left by others with regard to Cottage Farms, there is no alternative for me - I have to defend my FRIENDS at Cottage Farms! Yes, they are the kind of people I believe everyone would desire as a friend.

I frequently order from QVC and have been satisfied with their customer service in the past. We have a new home and we farm in NE Kansas. I did my own landscaping and ordered CF sub zero roses, miniature rose collections, and clematis collections via QVC. The damaged plants I rec'd were NOT due to CF. They were mangled (and a few to death) by our lovely USPS and UPS drivers who can't load a box properly in a truck! QVC was quick to refund my money. In the meantime, I had discovered CF Direct website so took my refund money & more and ordered all my spirea for the front of my house, a hibiscus tree, tomato plants, strawberry plants, day lilies of all kinds. I have spent hundreds of dollars. We had a week of late frost/freezes. For every plant that failed me or even struggled, CF immediately shipped me a replacement. For every question I have had regarding their plants, they IMMEDIATELY question their gardeners and reply.

When you order a plant via mail from CF, you have to remember that you are getting a young plant - easy to plant and the younger the plant it, the more established it will become in your garden. Any nursery will tell you that is the best way to plant a garden. The other upside is that the bumps and bruises it sustains in shipping: it will outgrow with a little ICU and TLC a couple days.

Those of you whining about Cottage Farms - go to your local nursery so you can see what you're getting. But then maybe they've already ran ya off!

I firmly believe Cottage Farms has bent over backwards and then some to work with you. They go above and beyond! My purchases are gorgeous!

The problem with the people that have left "negative" feedback shows that the problem lies within QVC. Anything I ordered from qVC I've had probems with, BUT everything I ordered DIRECTLY FROM COTTAGE FARMS has been wonderful and is growing leaps and bounds. I have placed over $400 of merchadise (plants) directly from Cottage Farms and only ONE ROSE TREE isn't producing and they have replaced it with no questions asked.

They guarantee their product for 1 year from shipment date "no questions asked" so why aren't people contacting Cottage Farms or QVC directly for replacement or credit.

Maybe QVC holds the plants and with mass shipping of product and being in the warehouse the plants are not kept moist and alive. That's what I found out.

Anything shipped directly from Cottage Farms, they email you to let you know your order is on its way, and when I've opened the box the plants are looking GREAT! and moist too! Not dried out like QVC.

There are instructions that come with plants and all bare root plants have to be soaked prior to planting.

I have been landscaping for over 20 years and did my own landscaping on my new house with a 80' front line on my house and most companies only guarantee their live plants 90 days.

They have been absolutely GREAT to work with and I'll be purchasing from them on a permanent basis. How many companies do we know now that back up their plants and guarantee them for ONE year no quesitons asked?? That allows the plant to establish and, of course, go through our harsh winters here in the Northeast.

Please consider ordering directly through Cottage Farms and not through QVC. All the NEGATIVE FEEDBACK is about QVC not Cottage Farms direclty. Your blame should be based on a NEGATIVE FEEDBACK for QVC. You don't know what care they give the plants in the warehouse as they are already packed by Cottage Farms for QVC so they sit in the boxes until QVC ships. Cottage Farms packs their plants and ships right away from what I've been informed by Cottage Farms.

PLEASE GIVE COTTAGE FARMS A CHANCE. PLUS YOU WILL FIND THEY ARE CHEAPER ON PRICING ON THE SAME PRODUCT WE ARE BUYING FROM QVC AND THE SHIPPING IS SO MUCH CHEAPER! GIVE THEM A CHANCE!

I ordered the set of 3 Red Robin Potentillas (one of my favorite shrubs) from Cottage Farms via QVC. I ordered them on Sunday, 05/08/2005 and received them (in N. Minnesota) on 05/13/2005, which I regard as excellent delivery service. Red Robins are difficult to find in the U.S., so I was happy to discover them at Cottage Farms.

The plants were packaged very well and were in excellent shape. One even had three blossoms on it. A very nice brochure, specific to Potentillas, was included.

The plants are healthy, appear vigorous (I have experience with Potentilla) and I have little doubt that they will do well.

We are in the midst of a late, cold Spring, so I will delay planting them for 3 or 4 days until the weather moderates a bit. It's a big jump from Alabama to northern Minnesota!

I will post additional feedback later in the season, as I get a feel for how the plants are doing but, based upon this first-time order, I wouldn't hesitate to order again from this source.

After several orders from Cottage Farms both through QVC and their direct website I have received more disappointing plants than healthy ones. Roses have died, strawberries are slowly leafing out, half of hibiscus are coming up, 4 of 6 blackberries have died, so far no problem with sambucus and still waiting to see what the oriental lilies will do. I did get an order number, several weeks ago, for a replacement on two of the roses but still waiting for them to arrive. Hopefully will have better luck now with the help of Dave's Garden and the feedback and referrals from others. Thanks to all you fellow gardeners!!

I purchased the Stack-a-pots from QVC a few weeks back. They are the five pots for strawberries. Go figure, they arrived dead and with some sort of mold or fungus on them. I have contacted cottage farms twice for new plants. They have a place on their website to fill out for plant replacement. Of course, no help has come. I am past my deadline with QVC. I am out of luck! Dont buy from them. I paid $54.00 total for the whole shipment and man did I get ripped of!!!!

I purchased a nine-piece collection of day lilies from Cottage Farms thru QVC in March last year. They made a BIG deal about their ONE YEAR GUARANTEE on their products. I have to admit that all nine of them grew after they were planted according to the directions included.

My products were shipped on 4/19/04. As of this past Monday (4/18/05), only four of the nine had come back up and I was kind of holding out before contacting anyone until all of the plants had a chance to peek thru the ground (not realizing that my 'guarantee' was going to expire on Tuesday).

Today, after checking the daylily bed again, I found that there are six of the nine plants alive and growing. I called Customer Service @ QVC and found out that I was 2 days past my deadline, but decided to contact Cottage Farms and see if they were willing to give me a 2 day extension, since 2 more plants had come up in 2 days.

HA! HA! HA! Like you can get through to them when you dial their toll free number!!!! What company today doesn't have a voice-mail type answering system for their Customer Service??

I've bought from Cottage Farms twice......first AND last all in one!!!

Purchased Daylillies and mini rose collection through QVC. What a rip off -- all roses arrived dead... i mean brown..
I was livid. I try not to order from QVC since this incident...
Went back to QVC got the money back for the roses. However, I was told i had to wait several months to make sure the day lily collection did not come up... QVC acted like they knew this company was bad from the get-go. Then when it was in the fall i called back... they (qvc) said they could no longer help me -- after they(qvc) were the ones that said i had to wait.. I should have demanded my money at first. Then the charade with Cottage Farms... what a joke of a customer service. No satisfaction at all. Said they would ship me new day lilies in a year and i said why just give me my money back... They refused. said i had to tak e the lilies.. Well needless to say -- I never got the Lillies either.
Where is Elliot Spitzer when you need him? What state is this cottage farms located in... Just reading all the other complaints has spurred me on to write to that states attorney general. I'm sure he has other complaints about them.
QVC. is now a no no also in my book.
thanks. jc