Comments regarding TulipWorld

Bought Forced Bulbs Spring Favorites Garden Kit
and not one bulb came up. There were 8o bulbs in the kit

PLEASE PLEASE PLEASE for the love of God, do NOT order from Tulip World. This was my first time ordering from them, and every single bulb except for 7 (I ordered 100 pre-chilled tulip bulbs of various varieties) arrived rotting, molded, or squishy. I contacted customer service immediately with plenty of photos, and they were nice and helpful. They sent me replacement bulbs free of charge. But then I got the replacement bulbs, and--I wish I was kidding--the replacement bulbs were MORE DECOMPOSED THAN THE ORIGINAL BULBS THEY SENT ME. I contacted Tulip world for a full refund, no more replacements, no store credit, so hopefully they're reasonable and accommodating. All this to say, SAVE YOUR MONEY--Do not order from this company. There is NO quality control. NO ONE is looking at the inventory before sending it to customers.

I found a few tulip varieties I like on sale and ordered them. A day later, when the order was processed, I got a refund notice on my Paypal account. I knew they'd run out of all but one kind and was disappointed but these things happen. The bulbs I received were firm and in good shape and I was pleasantly surprised as it was late in the season. There was also an explanation that they'd run out of stock of the other types and they offered me free shipping the next time I order. All in all, a pleasant experience and I'm pleased with the bulbs and service.

I cannot recommend these people and suggest you run as fast as you can the other way. Occasionally, you can get something reasonable and don't have to deal with replacements. But, the majority of live plants they send are in a "hospital" condition and need major care. I ordered Calla albomaculata, a All the Jazz ITOH Peony and 3 Clematis. The Callas were the wrong variety and had no spotted leaves, and the replacements sent were extremely rotted and non-viable, and should never have been sent. The Clematis are 1-yr old, but appears to have been stored WAY TOO LONG in their bag and no one bothered to see they were dead before shipping, Plants aren't dormant in June and should show some growth, but these had none and never performed. I have over 30 Peonies and source them from all over. I only ever have problems with those I get from Tulip World, including the All That Jazz Peony from this order. Instead of getting an immediate refund that included shipping, because none of this should ever have used my money to be sent to me, I get a gift card and am told their rules don't provide for refunds. They expect me to eat the shipping for their failure and then pay it again on something else. You can't speak to a manager or owner, only the little girl that answers the phone, Lynn. Apparently she is new, too. These people are Charlatans and are no friend of the gardening community. They will scam you any way they can.

I cannot recommend this company, unfortunately. I ordered some cannas and dahlias for a new bed I was making. All of the bulbs sprouted beautifully but were not the varieties I had ordered. By the time I found out there was nothing else I wanted left for an exchange so I opted to wait a year and have them send replacements, which they did. Unfortunately, again, the varieties they sent were the same as the year before even though they were labeled as the ones I wanted. So I have lost two years and a lot of work digging up plants. They were great at honoring their replace or credit policy, but what good is it when the replacements are wrong?

I got a large order of over 500 flowers--tulips, daffodils, grape hyacinth, ranunculus etc.--from TulipWorld in late November 2020. The only problems I had were with an order of Mt. Hood Daffodils and my ranunculus.

About 50-60% of the mixed color ranunculus bloomed correctly; it was the white and yellow ranunculus that did so poorly. The red and pink were great.

Of the Mt. Hood daffodils, one-fifth of the bulbs crumbled to dust in my hand when taken out of the box. I discovered after they bloomed that they were not Mt. Hood daffodils, but rather some kind of double flowering mix. I contacted TulipWorld and had no problem obtaining a promise for them to send me a replacement order of Mt. Hood in the autumn of 2021.

I received my replacement Mt. Hood order in October 2021, as promised. Unfortunately, 4 of the 25 bulbs were in bad condition... Dry and somewhat soft. Frankly, I just don't want to deal with the hassle of asking them for another replacement order.

Be aware that this company is great for low-cost bulb mixes. I would have no problem recommending them to a friend who is just starting to garden on the cheap, but I would not recommend them to someone who expects more quality.

I ordered bulbs and tubers which were guaranteed 100% growth. The lilies were rotten or already sprouted up to 1 ft twisted. No way these will grow. Also bulbs were missing. Company requested I send pictures when I asked for a refund. I’ve heard nothing from them since. No reputable company would sell items they know are rotten.

Ordered some clematis and bulbs which were DOA. They required that i photograph them all, so I did. That was 2 weeks ago. Everything I received looked like it had been dead for a while, save for about 4 bulbs. Just the tiny dirt squares and what I can only assume was a clematis cutting at some point - and I paid over $60.00 just for the clematis. They did not even bother answering me at all after I sent them the photos. [HYPERLINK@www.pinterest.com]

Ordered 3 varieties of bulbs for forcing indoors. Holland Bulb is the same company by the way. The bulbs I ordered, mini iris, daffodils and crocus were expensive because they were "pre-chilled " OK I get paying a premium for that. I potted them up even though the iris had mold and were shriveled. None bloomed. Contacted customer service and they wanted photos...sent those and they CREDITED me for a few bulbs only. Said I would have to pay tax and shipping again if i wanted a replacement.
Complete SCAM as they know they are shipping rotten bulbs. No ethics or scruples. Avoid

I was disappointed and frustrated to receive my order of gladioli and begonia bulbs from Tulip World. The 2# box of bulbs was clearly marked as being shipped from Holland Bulbs to Tulip World, then shipped to my local USPS hub before finally being shipped to me. Had I known these bulbs were coming from the negatively rated Holland Bulbs, I would never have ordered. The gladioli bulbs are small but may be okay. The begonia bulbs are tiny and have only one bud on two of them. The third looks to be rotted.

Not one of the three dozen gladiolus, properly planted and nurtured, survived to produce a bloom stalk. Half the bulbs reserved for a second planting were found moldy at planting and many never sprouted. The 'failure to grow' guarantee printed on the order slip indicates that claims could be filed through October or later, but I was told claims were not accepted after October 1.

I ordered 9 Siberian iris rhizomes from Tulip World in March 2020. The rhizomes and roots arrived totally dried out. Roots were soaked in water and rhizomes properly cared for. Only two survived with 4 never growing at all and 3 barely showing 1" high foliage then dying within six weeks. I contacted Tulip world informing them of my college education in botany & horticulture informing them that their dormancy process of drying out the rhizomes was responsible for their high failure rate. I received no response from TW. I asked for a refund but they sent a replacement order in accordance with their policy even after I indicated the high failure rate of their first order would be repeated if I did not receive bare root live plants which I requested. The replacement rhizomes and roots arrived totally dry again and had a 100% failure rate and never grew at all after an additional 6 weeks as TW required for growth. I asked for refund and was only given a credit for the plants according to their policy. I only received a refund after informing them I was turning the matter over to my credit card company and after sending them written documentation from the American Iris Society and two Iris Specialty Nurseries stating that iris roots must be kept moist or wet during transplanting and shipping directly contrary to their dormancy process of drying out their iris rhizomes and roots and shipping them in a dry, dormant state. Tulip World demonstrated no knowledge or understanding of the basic propagation methods and shipping methods for proper iris survival and growth throughout our entire communication process and never replied to any requests I made for an explanation from them for their high failure rate during the entire communication process from early April to late June 2020.

I ordered several sets of mixed astilbe "value bags," some to myself and some as a gift to my father at another address. All but three came up quickly (of 35 or so), and a couple are starting to send up scapes already. (!)

They don't specify number of eyes, but the ones I got ranged from 2 eyes to probably 10. Healthy, happy plants, good prices, timely shipping.

So, at least for astilbe, great!

I have ordered from this company a handful of times now, always with good results. They often have nice sales and specials where you can get a certain variety of bulb or one color of plant at a nice discount, and I've really enjoyed their package deals in the past (for example a "shade garden package" came with a whole variety of bulbs that would do well in my side yard, and they were well packaged in sawdust). I've planted bulbs at 4 different properties now and all still look to be doing well, coming back year after year! Have never had to deal with customer service or request any changes so I can't comment on that part of the business but I've been very pleased with all of my orders so far!

I know this company has had some complaints in the past so I just wanted to add a big positive! I ordered daffodil, tulip and allium bulbs, and just received a box of nice plump bulbs which all look quite good. I did have one problem, however...there were no allium bulbs. There was an ink mark by that number on the enclosed order sheet, but no explanation for the missing bulbs.I called their office and was helped by a delightful lady who looked it up and said, "Well, I can't see any reason those weren't included so we'll get them out to you right away." I couldn't have asked for better service!!!

Avoid this company like the plague...or at least their coupon/discount offers. The company tricks you into believing you get a discount that the website says will appear at checkout but then the discount does not appear and it is too late to go back to see what is wrong. This happened to me and after calling customer service to complain about their scheme they would not solve the issue. I paid the price without the coupon discount, besides that many of the bulbs were rotten....perhaps because it was so late in the year. Anyway shop elsewhere!

"On Dec 21, 2015 9:45 AM, TulipWorld responded with:

Dear Darryl,

Thank you for posting your review of our company. While you may feel that we were "tricking" you into thinking the coupon was applied, that is simply not the case. It is important that when using a coupon code and checking out on our website or any website that the coupon was actually applied, and that you can see the discount being applied before your submit the coupon. The coupon on your order did not apply because the order total was not $50.00 in merchandise before the shipping was added onto the order. Since your order had already shipped, we could not add onto the order to get to the $50.00 in merchandise for the coupon to apply. Therefore we offered to refund your $5.95 in shipping, you did not accept this offer. Please note that us refunding $5.95 on your $53.05, makes the order total $47.01. If you would have had the order total of $50 + $5.95 shipping and the $10.00 off coupon was applied, your order total would have been $45.95, which is a difference of $1.06 in discounts, we think that is a pretty fair deal. However, even though we offered that to you several times you did not accept our solution to the problem. This offer still stands to refund you the $5.95 in shipping, if you would like.
In regard to many of the bulbs being rotten, we do have a 100% grow guarantee, and would be willing to send replacements or issue a refund for any bulbs that were bad, you just have to let us know through e-mail or telephone which were bad.
We are sorry for the confusion with the coupon code, and hoe our offer of a $5.95 refund + any replacements will help you to feel better about our company.

Thanks,

Tulip World
"

First time ordering from here. Ordered some scented begonia bulbs for some hanging baskets as a Mothers Day gift. One of the bulbs would not sprout so I contacted Tulipworld. They could not have been any better. Received a very nice letter with an apology and sent a replacement bulb out that same day. Excellent customer service and I would not hesitate to order from them again!

I bought a few different bulbs from Tulipworld last fall. They shipped timely and arrived in good condition. The bulbs look pretty great this spring too. I will be looking for more from them this fall.

This was the second time that I've ordered from the company. I've always had a good experience. For the most part, the prices are very reasonable, especially towards the end of the season. This time around I order ranunculus and anemones. So far, I've only planted the ranunculus, but - they're huge! After soaking these guys, I was amazed by the quality (Not to mention I received 10 extra!). I can't wait until they start to grow :) Thanks!

I place a small order (under $30) online on a Friday afternoon after their normal business hours. I had a special request as the order was a gift.

I was hoping I would receive an answer to my request the following Monday and have the order shipped that week.

I was very pleasantly pleased that an answer to my request was sent the next day (Saturday) and my order was shipped out that Monday.

I will be ordering from TulipWorld again.

I asked for an order to be cancelled. When I found out it not been and the order was shipped I called the company who saiid there was nothing they could do because they didn't have anything in their notes about the order being cancelled. I spoke to a supervisor who was obviously not interested in retaining a positive relationship with her customer.
Don't do business with this company if you value being appreciated as a customer and accurate business practices. There are many other online garden and plant businesses who treat their customers with respect.

"On Jun 4, 2014 9:14 AM, TulipWorld responded with:

Dear Customer,

Your honesty in this review of our company would be appreciated. We do not appreciate your false statements and find them very disrespectful. We would like to share our side of the story.
The order you are referencing was placed in April of 2012 on our website by you as a pre-order of fall planted bulbs for the amount of $12.45. It was shipped as planned to your home in Montana in fall of 2012 on time for proper planting. The first time we spoke to you in regard to this order was on June 2nd of 2014, you told us you do not visit that residence often and had not been there for 2 years, and did not want it shipped there. Since you did not contact us until 2 years after the delivery it is not feasible for us to cancel or do anything to adjust the order. If in 2012 we had known that you wanted the order shipped elsewhere or canceled, we would have gladly re-directed the package or canceled the order. We were not contacted with this information, so how could we possibly know where you wanted the package shipped?
We are sorry that you did not contact us in regard to this order during the time frame where we could have helped you, and that by the time you got the package 2 years later the bulbs were unusable. As stated on the phone, we can't justify a refund or any sort of compensation, since there was no way for us to prevent this from happening, and it was your responsibility to contact us, which you did not do. We wish you luck in your future garden endeavors. We would sincerely appreciate your integrity in updating your original review to reflect the correct information of what happened.

Sincerely,

Tulip World staff


"

The begonia tubers I ordered from Tulip World were wonderful this year. All of them grew into lovely large plants. I won a division champion at the Alaska State Fair with one of the white ones!! I am looking forward to ordering more next year!!

My order from fall 2012 is now up and blooming. I don't think I've lost a single bulb and they are really looking great. I was pleased enough I've made a preorder for a new bed I've started for this fall.

Total pleased with my Tulip World order.I ordered the Grand Hanging Basket Begonia selection.The bulbs were Huge. I was totally delighted.Pricing was excellent and no extra charges for handling or shipping! I received my order in a timely manor.
On arrival I noticed that I was short 3 bulbs .I called the 800 number,got a customer service rep. immediately and explained my problem.Three days later I had the shorted bulbs as well as an added bonus. Thanks Tulip World for the great product as well as an outstanding customer service dept.
(p.s.) It's nice to talk to someone in America for service.

I ordered mixed gladiolas which were supposed to be a rainbow of colors, when they sprouted they only came up a couple at a time and there were only 2 colors.The company gave me credit for them and when I went to place an order for something else they wanted me to pay for shipping again.Also I had ordered freesia and they never sprouted at all.I was givin a credit for those also. I placed an order for something else and was charged nothing extra. My overall experience with this company was not very good. I spent most of my time e-mailing back and forth. I cancelled my
replacement for the gladiolas and no one ever contacted me to resolve the problem.

"On Oct 11, 2012 11:33 AM, TulipWorld responded with:

Dear Customer,

Thank you for your feedback in regard to our company. We did issue a credit for both the Gladiolus and Freesia which were placed on the same order and you paid 1 shipping charge of $3.95. The first portion of the credit you used to order a mix of allium and we shipped this replacement for no additional shipping, therefore covering the shipping charge from your original order. When you wanted to use the remaining credit that was issued for the failed freesia to order iris, we placed the order for you but require you to pay $3.95 shipping to cover the cost since this was a new order. We emailed you asking to pay the difference and had not heard back from you until this negative review, not even giving us a chance to work out an agreement. It seems like there is a communication error between us, as every email you write us is a new email as opposed to a reply to our emails, which would make communicating much easier. We also are here Monday through Friday 8 am to 5 pm and can be reached by our 1-866-688-9547 number and we could have easily resolved this matter in a one time conversation as opposed to emailing back and forth. Since we issued you merchandise credits for the gladiolus, we are not certain which canceled order you are referring to as we have not received an email from you about this. We are sorry we were not able to resolve this matter with you and will cancel your order for the iris, however felt as though we upheld our guarantee by issuing you credits for the items that failed or turned out to bloom incorrectly. We wish you the best of luck in your future endeavors. "

Posted on October 6, 2012, updated October 9, 2012
First time ordering from TulipWorld. I placed my order and within a week, it was shipped. Bulbs arrived yesterday and look perfectly fine with no noticeable issues. I have to store these in the basement till I can plant them next week. I ordered tulips, crocus, muscari and daffodils.
One note: I did find they did not include one of the items I ordered. I promptly called customer service and told them which item was missing and they promised to ship it right away. I received yesterday notification that a shipment is coming which should arrive this coming week. Perfect.

One thing I think TulipWorld should do when pulling and packing the customers orders is to put a check mark next to the item on the packing slip so they know they pulled all the ordered items.

Next spring I'll come back and do a follow-up on the actual blooms and the results.

Based on their shipping alone I give them 5 stars! I was debating which company to order some cannas and lillys from and with TulipWorlds affordable shipping they are one of my new favorite vendors.

As for the product, the assorted stargazer's were of decent size and about what I expected them to be. The Tall Canna assortment were overall medium in size, got a few runts in the bag but they should even out. I would say most had 3 eyes none over 4, I did expect them to be a bit larger but not dissapointing

I will be doing business with TulipWorld again.

Posted on February 17, 2012, updated March 13, 2012
I went ahead and took advantage of TulipWorld's end-of-season discounts and low shipping and ordered an assortment of spring-blooming bulbs from them at the end of 2011. I was very happily surprised with my order. They shipped quickly (and everything was nicely packed), the shipping amount was low, and the bulbs were large and healthy. The only thing that was less than impressive was the one iris I ordered which looked dried-up and lifeless when I got it and is kind of limping along now. I paid little for it in any case. I was very pleased with the majority of my order though. My narcissus from TulipWorld are happily beginning to bloom now and are so pretty, and are true to their descriptions. Don't be scared off by their low shipping price and last-minute deals, thinking the quality is bad - it is not. My experience with this company was definitely positive and I will be ordering from them again.

I ordered Dahlias from them last year and just loved them! I am buying more this year when they have a good sale! I also like their cheap shipping. I now LOVE dahlias!

Don't waste your money !

The bulbs I planted came up and the flowers are in bloom.
However, none of them are even close to the colors I ordered, and the colors are very washed out.

"On Jun 20, 2011 7:34 AM, TulipWorld responded with:

Dear Gardener,

Thank you for leaving your feedback on Dave's Garden, we certainly appreciate all feedback given by our customers, it is the only way to ensure we can serve you to our best ability. We are not sure if you are aware of our 100% grow and satisfaction policy. If you are not, we stand by all of our products with our 100% grow guarantee, and aim to achieve 100% satisfaction from our customers. We see that from your review you are not satisfied with the outcome of the items you purchased from us and this disappoints us. If you would so kindly contact us by email or telephone 1-866-688-9547 with your account or order information, we will be happy to right this situation with you, to ensure your satisfaction with our company and products.

Sincerely,

Tulip World Customer Service Department"

I ordered a collection of begonias and a collection of dwarf cannas. The begonia bulbs were absolutely enormous. I have never order ed canna roots before but they look good sized as well. A great bargain - I will order from them again.

"On Apr 29, 2011 11:38 AM, TulipWorld responded with:

Bryana-

Thank you for your positive words! We are happy to hear how pleased you are with your order! We look forward to working with you again soon! And we wish you joyful gardens this year, and for many years to follow!

Thank you!

Tulip World"

I just received my order of begonia tubers from Tulip World and I am so excited that I can't wait to see these beauties growing. They are gorgeous, large, and healthy-looking --- far nicer than bulbs I've received from other mail/web-order firms in the past. If the rest of my order is this good, I'm going to be doing regular business with this company (and I also must add...after I placed my order, I needed to make a change, and the person I spoke with on the phone was most accommodating and very friendly, and made sure that my request was taken care of promptly)

"On Mar 4, 2011 10:34 AM, TulipWorld responded with:

Thank you for your kind words, we take pride in our bulbs! We ourselves are amazed at how big the Begonia Tubers are this year, some are as big as a 1/2 pound hamburger patty!! We are so happy to hear your sanctification and look forward to the opportunity to work with you again in the future for all your flower bulb needs!

Thank you again-

Tulip World!

Tulip World was great! First time experience and they were easy to use and I Love the Live Chat Feature! I ended up getting Jenny several times cause I kept messing up things. She was very nice each time and very friendly and professional. They definitely stole a Burpees customer!

"On Aug 26, 2010 1:24 PM, TulipWorld responded with:

Thank you so much for your compliments! Our customers voices matter to us! We are happy to hear that you had such a positive experience when ordering and working with our customer service representatives. We look forward to building a relationship with you as one of our many important customers, and look forward to working with you again on your next flower bulb purchase. Thank you again for your kind words, and happy planting!

Sincerely,

Jennifer Brandt
Horticulturalist/Customer Service Representative"

Posted on July 6, 2010, updated July 17, 2010
I ordered six Cleopatra Cannas. They were advertised as 3-5 eyes. I received the items promptly but was very disappointed in the quality of the bulbs. Two were of average size and had 2-3 eyes each. The remaining bulbs were very small and did not have any noticeable eyes. They were planted in mid-May and only two have sprouted. From the looks of the foliage I doubt they are true Cleopatra Cannas. I am very disappointed with this supplier.

"On Jul 19, 2010 3:40 PM, TulipWorld responded with:

I've never bought from TulipWorld. That didn't keep them from spamming me, though. Which is actually a breach of the federal CAN-SPAM Act as well as being a very customer-unfriendly business practice, so I think it's a disregard for appropriate behavior that's worth warning people about.

I just ordered 3 different types of tulip bulbs from Tulipworld.com and am pleased with the transaction. Good price and selection; Shipping was reasonable and very prompt; The bulbs are nice and large and very healthy looking. I would order from this company again with no hesitation.

I am so pleased with Tulip World every thing is always more then I expect In size and quality. I just got a Neapolitanum Cyclamen from them and it is 4 1/2" a cross on sale it was $3.45 or about that. I wish I had bought 10 of them.

I had a great experience with Tulip Wolrd, I ordered about $200 worth of tulips and some double daffodils. Everything was delivered in excellent shape and the bulbs are HUGE! Can't wait to see the results this spring. I called my order in and received good customer service, they wouldn't budge on any shipping fees, but it never hurts to ask.

WARNING!!! DO NOT ORDER FROM THIS COMPANY!!
Tulip World is curently taking orders. I placed an order
on 08-11-07. It has an unsecure website!! Another honest
customer alerted me to the fact that when she looked at
their website-(same day) all of my personal information
came up on her screen. Very scary in these days and times!
WARNING! WARNING! WARNING!

c&nn