Comments regarding Spring River Nurseries Inc

Early this past Feb. which is the very deep winter here in the Northeast I was reading my Sunday paper one very cold gray morning when I saw the ad from Spring River Nurseries for the most beautiful Hardy Lavender. The depicted lavender just "hit the spot" giving me such a feeling of summer beauty. I immediately made up my mind that I was going to order it so on Feb. 8, 2004 I made out my check in the amt. of $22.95 and sent it off to Spring River Nurseries. My check was processed for payment on Feb. 18, 2004 - I have yet to receive the ordered lavender (it is now 5/23/04) and have had not one bit of correspondence from Spring River Nurseries regarding my placed order.

I did a search via the internet for the email addy of the company and I found Spring River Nurseries on the very top of the page with a huge NEGATIVE rating at the Garden Watchdog site. I was in shocked disbelief - if only, if only I had check this site before I sent my check out to Spring River Nurseries.

I have learned my lesson and I will always check the Garden Watchdog site before placing any further nursery orders with mail order companies I am unfamiliar with.

It is such a shame that Spring River Nurseries continues to practice in this manner it leaves a very skepticle feeling in the mind of the consumer toward other reputable mail order nurseries.

I am still awaiting a response from Spring River Nurseries to the email that I submitted to them or the UPS truck showing up with my ordered lavender - and yes, possibly an apology from Spring River Nurseries for the delay and lack of communication to me from them stating a reason for the delay.

I too was taken with the lovely picture of the Hardy Lavendar in my Ladies Home Journal. SRN's double guarantee and urging to order early because of "limited supplies" made me hasten to place an order. Well it is one month later and still no plants but of course the check has been cashed. I finally found a phone # for SRN but the phone rang busy all day (until of course 4:30, which is closing time, when a recorded message came on advising me of business hours and to call back during that time.) I wish I had seen the Garden Watchdog site before!! This company is obviously duping & cheating people. How can they get away with it?? I guess I'm out the $22.95 but I am taking one of the other ladies advise and placing a complaint with the Michigan Attorney General and quite possibly the better business bureau. Buyer beware of this unscrupulous company!

I attempted to contact SRN after ordering and not receiving the "Hardy Lavender". My check has been cashed and no contact has been successful. I e-mailed the Michigan State Attorney General's office with a consumer complaint and topped THAT complaint off with a follow up e-mail to 20/20's John Stossel. SRN has been ripping people off for way too long. It may be a few dollars from me...but totaled, it's a bundle and it's a crime!! I challenge all other person's to channel your complaints in the appropriate direction, or people like this will just keep on doing business. Make sure to include all appropriate info

I too have been ripped-off! I ordered the Hardy Lavender plants thinking that I was going to receive beautiful plants to put in my flower bed, instead I was taken by this company that calls themselves Spring River Nurseries. I found their article in the Sunday newspaper and thought it would neat to lavender so I wrote the check and mailed it out. I mailed the check back at the end of Febuary 2004 and it cleared my bank the 1st part of March, and I never received the lavender plants. I decided to email them, when I put their name into a search I found out I was taken! Guess this has tought me to check into companies before I mail order anything again!

Seems the Hardy Lavender add did an excellent job of selling the product, too bad Spring River just cashed the checks and forgot about shipping the plants. I too have had my check cashed (two months ago)and no plants to date. Very unhappy with this company.

My fiance and I recently purchased our first home and have been having a great time with the gardening that comes with having your own yard. I saw the advertisement for the Hardy Lavender's in the Virginia Pilot's Parade section and thought it would be an awesome addition to what we have already planted. Every day I would come home from work excited with hopes the Lavender's would be there ready for planting. Here I am 3 weeks later the check has been cashed, I even received an email indicating I would receive the plants within 3 business days, I am pretty much resigned to the fact I have wasted my money and excitement and been duped. I am glad I found this website now I will research these mail order companies before getting excited and stroking that check in hopes that a company is legitimate. Spring River is horrible, how many have they cheated???

I sent my order for 12 lavender plants at the end of February. Spring River Nurseries cashed my $22.95 check on 3/4/04. It is now 4/22/04, and I have not received anything!! I have been calling and calling their phone number, at all times of day, and it is always a busy signal. On their website homepage, I did not get a link to e-mail customer service. I'm glad I found this site, but wish I had seen it sooner!

As like every other complaint I too ordered the Lavender Plants in the mail. Yea what a JOKE! At least some of you have received your plants, I havnt received any of my plants yet they cashed my check.They wont return my e-mails and they never answer there phones! If this isnt a rip off company than I dont know what is! If your smart(Unlike me) dont EVER order from this company!!!!!!

I along with many others purchased the lavender plants from the newpaper ad. What a joke!!!! I planted them 1 week ago and so far 2 of the 3 have died. I have contacted the company. But guess what not response as of yet. Can't imagine.

In live in Michigan so I was so excited to find a nursery in my state. Yes, I was going to order the lavenders but according to the other comments, you will receive a box of dead wood. Thanks to you I will go back to my trusted standbys - Gurney's and Spring Hill Nursery. I have never been disappointed.

I was anxiously awaiting the arrival of my 12 "hardy lavender" plants when I found this web site. My check hadn't been cashed yet, so my husband and I stopped payment. At $12 plus an order, the company is probably hoping most consumers won't file a complaint. Considering the wide distribution of the periodicals their ads appear in, that's a nice hunk of change for them.
I have a "black thumb" at gardening anyway. I would have probably thought that I killed them myself just by placing my order!!

Sorry I didn't see this site before placing my order. I ordered a set of 4 hydrangeas through the Woman's Day Magazine ad. I was billed in May for $24.03 by Spring Hill Nursery. The plants arrived by mail in June - 2 were totally dead, and 2 were barely hanging on, and soon died. I tried to reach the nursery by phone for a week, leaving messages, and never received a call back from them. I then contacted Woman's Day on June 13, 2003 and was told that I would receive a credit in 2-3 weeks. I have not heard from the nursery or received a credit. I disputed the charge with my credit card company, but they tell me I need to document talking to the nursery. It's a "Catch 22" saga.
I have printed the comments from your site of others having the same problem, and will forward these to my credit card company.

I ordered 12 old english lavender plants in March, they all arrived dead in June. Emergency care made no difference. Had no luck contacting the company by phone or email and have no written for a refund. Be cautious about dealing with Spring River.

Waited over two months to recieve the lavender plants. After I finally did receive them they arrived half dead. All twelve died within a few days of planting.

On April 12, 2003, I sent an order to Spring River Nurseries. My check was cashed on April 28, 2003 by Chemical Bank Shoreline, Benton Harbor, MI. I have not recieved my order as of June 17, 2003. I tried calling Spring River and got an answering machine. Spring River still operates a website selling products. How can we get our money back and stop this fraudulent activity?

Do not order anything from the nursery or you'll end up here. You will not get the plants like they had promised and you may not see your money for a while.

I wish I had come here and read about Spring River Nurseries earlier. Everything happened to the others happened to me.

I placed my order in February 2003. My credit card was charged April 24th 2003. I received the dozen almost dead lavendors on May 6, 2003. I went ahead and planted all right away. A week later, all plants were dead. I sent back and requested a full refund. Nothing happened since.

I'll take one of the users' advise and dispute this through my credit card company.

ordered 12 lavender plants march 2003 - arrived mid may and all were dead - looked like they had been frozen as foliage was black - just discovered that the email address they have on this site cannot be contacted - my email was undeliverable

On April 29th I ordered blue hydrangia's from Woman's Day Magazine through Spring Rivers. On 5-12 I cancelled it. On 5-16 they debited my account , on 5-19 I called again. they said they couldn't give me my money back the plants had been sent . On 6-2, 6-3 and 6-4 I called to find out what was going on and only got the answering machine. On 6-2 they mailed out the plants which my post office verified when they refused them on 6-5. Still no refund. Filed a complaint with the BBB in Michigan and sent a copy of that to Woman's Day.They are not an honest company I'm afraid. Get your plants from somewhere else.

I ordered my lavender plants 4 weeks ago. I got them, but all of them had root damage and died. Also, they charged my credit card over $68 for a $12 order. This company is a rip-off and I am writing my credit card company to fight this charge. This is not right and a company that does not stand behind their products should not be allowed to do business.

Well I too was suckered into thinking I would receive '12 hardy lavender plants that would bring me years of enjoyment' but like the others I received 10 slimey, black
mulch plugs. Let the buyer beware of this nursery.

I also ordered 12 lavender plants in March 2003. The plants did not arrive until the end of May, and all of the plants were dead.

Based on comments from others on this site, I have not bothered to request a refund. I figure it's not worth the hassle for $13.00. Sure wish I would have known about Garden Watchdog before ordering from Spring River!

Well...another disgruntled customer. I recently ordered a weeping cherry tree from this company, And you guessed it....I planted it according to the instructions and have a 2 foot twig in my yard with no signs of ever growing. I tried calling Woman's Day{they ran the ad} and was told to call the company. No toll free # of course.
I did find their web site and sent them e-mail, and guess what? The mail was returned as undeliverable. So, I guess I'll try the snail mail method and see if I get a response.
I am now $23.00 poorer and know not to order from this company again!

Yet another lavender story from a Parade magazine advertisement. One dozen rotten sprigs of lavender arrived and I even planted them in hopes of a green sprout. Nothing except the dead sprigs I started with. I have called this company several times only to be given a recording and no return phone call. I have emailed to an address they offer that only continues to bounce back as it does not exist.

I ordered 12 lavender plants in early March. They arrived at the end of March and all appeared to be dead. I planted them and waited until 4/24 to be sure they were dead. I called the company on 4/24 was told not to bother sending them back and that my credit card would be credited. As of 5/13 when the credit still had not appeared I disputed the charge through my credit card company. A credit less the shipping fees was applied on 5/16.

Well, I guess I'm just on the list of folks who got scammed. I, too, ordered the hardy lavender plants because of an ad in the Sunday newspaper supplement back in April. My check was cashed, no plants and my e-mail was ignored and when I tried to call today, there's no such phone.

I've ordered only one lavender plant (wisely I guess) and it went to a wrong address. In order to check if things were ok inside, I had to open the package, so after checking it, I had to resend it. Also, the company paid only $0.37 for the postage, so yeah.... I wasn't very happy. Hopefully, next time... if there will be next time.

I too have also ordered 12 of these and I was sitting here wondering when I was going to get these. I wish I had found this web site befpre I ordered.

They need to update their website. The area code on the current website lists (616) but when you call it, you get the message that the area code had been changed to (269). I also received my e-mails back stating they were undeliverable. I finally did reach a customer service person who verified my order had been received but that they wouldn't be shipping 'to my area' for another 3 weeks. I'll be curious to see if & when I actually get what I ordered.

same thing happened to me, as I am reading happened to everyone else that has sent this company money. their email address returns undeliverable, and NOONE answers the phone. Has anyone had any contact with these people?

IF you have a dispute with this nursery, I suggest you contact the Michigan Attorney General.
List everything you have experienced, ask their office to investigate. If they are licensed in Michagan to do business, the AG there will become involved and may assist you in gaining some semblance of satisfaction.


Also here is an e-mail Address for the nursery:
office@springrivernurseries.com

Just in case you want to flood them with complaints.

Hello, I am also still waiting for a response. Here is the BBB report on SRN (It has different contact information than the website): //www.grandrapids.bbb.org/nis/newsearch2.asp
?ID=1&strBCode=03720000&ComID=0372000013000454

Also, to report a mail fraud complaint: [HYPERLINK@www.usps.com]

Good luck to all!

In March I ordered a dozen lavender plants. In May a package of 10 dead lavender sprouts and 2 almost dead, arrived. I returned them as stated on the packing order to request a refund or exchange. It is now September and I have heard nothing from them.

Placed an order with them 3 months ago and still haven't heard from them or received the merchandise.

I ordered 12 of their lavender plants on April 15, 2002. They arrived the middle May; however, as soon as they were planted they died!

Ordered Lavender plants the first part of March 2002 - they cashed my check - never sent the plants - it is now the second week in May.

I am having a LOT of trouble trying to get my plants or my money back ($43.80) from these people.

I ordered some "hardy lavender" plants and have not received them year. It has been 2 months since my check cleared.

My wife sent a $13.50 check to a company called Spring River Nurseries, located in MI, in response to an advertisement for plants in Woman's Day magazine. Her order was for 6 lavender plants. The check was cashed 4/29/02; however, no plants have been received to date and she was unable to obtain a telephone or fax number to follow-up.

I sent them a check for $21.90 March 3, and have not received my 12 lavender plants yet.