Comments regarding Jung Seed

Last month I ordered some seeds, germination trays and some other supplies. I received the complete order in five days.

Last year, I ordered two honeyberries from this company. When the plants arrived they were disappointedly small (6-8 inch twigs) and not healthy. I had ordered other honeyberries from another company that same year, which were easily 10 times better plants for a dollar or so more, much larger and much healthier. Those plants bloomed and fruited this year. One of the ones from Jung's died. This was my first (and last) experience with this company.

The packing slip listed the varieties that I ordered, but the two plants shipped were clearly labeled as being different (and wrong) varieties. Thinking that there had been a shipping error, I called the company and spoke with customer service. They said that they had knowingly and deliberately shipped the wrong items, since the correct ones were "unavailable". They refused to refund my money. My order, which is standard parctice for me, clearly stated that no subsititions were permitted. The varieties shipped were not ones I wanted, and the ones I did not get could not be ordered from other vendors due to lateness of the shipping season.

My understanding is that it is not legal to knowingly advertise one item and then deliberately substitute another of lesser value. They sent what I did not order, against my instructions, and what they sent was of lesser value to me. I was bitterly disappointed at the way customer service talked to me and how they handled this whole situation. I will not do business with them again and considered filing a complaint against them in their state.

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We are sorry to read about your bad experience with us. Unfortunately, last season our catalog was already printed before we were informed of the crop failure of the varieties of honeyberries listed, so it was necessary for us to substitute similar honeyberry varieties.

It is our policy that if you are not satisfied with a substitute, you are entitled to a refund. Our operator did not inform you correctly, for which we sincerely apologize. If you would like to call or e-mail us with your name and address and/or order #, we would be happy to straighten this matter out for you.
Customer Service
Jung Seed Company"

I've ordered from Jung for many years and have always been satisfied. Seed orders shipvery quickly and the nursery items have always arrived in good shape. They have a good variety and are good to deal with.

I've always had good luck with the roses I've ordered from Jung. Only one didn't break dormancy and it was promptly replaced. Their roses aren't the largest, but they are very resonably priced.

I ordered a number of shrubs, a rose bush and 2 daylilies from them. All came except the daylilies on back order. The bareroot shrubs look large and healthy. (For the same price you'd get sticks from other places).

My only gripe with them is the rose bush. It says in their catalog and website that it's “own root” but what I got was clearly a grafted rose (Cuthbert Grant). The first time I called a person there insisted that it its supposed to be grafted and not own root. I didn't have the catalog with me so I couldn't call her on it. Then I called again later and told them the page it was on and that it was also on the web catalog. I told them that I do not want to grow grated roses. She offered to send me a different own root rose. I picked Distant Drums.
I got it really fast in the mail, but to my dismay it is also grafted! I have yet to call them back. The order slip it has the highlighted not that says make sure it's own root!

I’m also disturbed that they sell collected wild woodland plants. For such a big and supposedly reputable company this is a tragedy!
I will definitely inquire about this.

I've been ordering from Jung on & off for several years, usually with complete satisfaction. However, this year, I ordered several wildflower bulbs (Jack-in-the Pulpit & Trilliums) which were "rotted" upon arrived. I'm surprised that they would send out bulbs & corms that were so obviously spoiled. On a more positive note, I also ordered two peach trees which were in great condition; they properly pruned and ready to bud.

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I sent you an email on the 9th and have not heard back from you. Please email us or call our customer service line at 800-247-5864. We do guarantee our products and would be happy to replace anything that did not arrive in good condition.

thanks"

I ordered 4 plants from them this season: 3 Birch's double geraniums and 1 Bergenia cordifolia. All arrived in great condition with active green sprouts ready for planting. Now that the plants have been in the ground about a week, they all seem to be thriving and putting out new growth. I have always had good luck ordering perennials from this company and have again been pleased with my current order.

I ordered two shrubs and two trees from this company. All four arrived healthy and beginning to break bud. The Cornellian Cherry Dogwood was heavily top pruned, but that was required for shipment and a new leader is already budding out next to the prune. No objections here.

I ordered seeds and plants from Jungs 3/31/05, the Customer rep. was very helpful. Received the seeds today, the plants will come later. I'm pleased with the courteous maner of their rep. I have ordered from this company before and have always been pleased with their plants and seed as well as the service.

I placed an order for 3 pussy willow bushes. They arrived in a timely manner and in wonderful condition with many buds and healthy root systems. This was the first time to order and have since placed another order and will probably order again! Keep up the good work!

Placed an order in Fall '04 for a variety of items including Seeds, Iris, and peonies. Received all items promptly and in good condition.

This is the first year I ordered from Jungs. I have to say so far It's been very positive. Recently, I purchased 2 sets of tomato cages, my order came and the box was damaged. The prongs were damaged as well, I e-mailed them. No questions asked, they told me to discard the damaged ones, and they would re-ship no charge. I've had no problem with their customer service.

I would recommend, although most of my orders have only been hard goods, no plants so far. I would also like to add, their response time is GREAT!

I noticed that Jung offered bareroot woodland wildflowers for sale. I emailed to inquire if their stock was ethically propagated. To their credit, they responded quickly and honestly. However, there response revealed a depth of ignorance that is shameful in a company that purports to hold high standards of gardening and to be environmentally sensitive.

Yes, they DO purchase their woodland wildflowers from collectors who remove adult plants from the wild. Most alarming was that they told me that their collectors assure them that "the area has increased in wildflower population over those years. The gathering of the wildflowers helps to stimulate the seed distribution to the area, causing more new plants to be established than what are gathered."

I was amazed that any company could promote such a lie, let alone believe it. There is ample scientific research that demonstrates the negative effects of wild collection on genetic diversity, genetic fitness and species survival in general. This is especially true of these woodlands species, which take longer to grow (e.g., Trillium takes 7 years from seed to bloom) than many of their sun-loving cousins. In addition, adult plants that have grown with a particular set of soil and mycorrhizal conditions are far less likely to transplant well. Read the comments of another person on this site who reported how the Dicentra that she'd ordered from them promptly died.

I am asking gardeners to write to Jung expressing their disapproval of wild collection and to refrain from purchasing from them or their affiliates until such time as they discontinue the practice. There are other companies that ethically propagate their woodland plants. These should receive our business.

It seems that, for the most part, Jung Seed and affiliated companies have primarily negative ratings. Perhaps Jung bit off more than it could chew when acquiring these other companies. I have done a lot of business with Jung's, and overall, the customer experience and product quality have been good. I hope Jung's pays attention to this negative feedback and improves where it needs to. They are a bit standoffish, though, so don't hold your breath.

This was my fault, but it shows that Jung will go that extra mile for their customers. I purchased a number of fruit trees this year, and one did not survive. Things were very hectic, and I did not get around to reporting it until today (mid December).

I had forgotten that Jung's replacement warrantee must be reported by October 1 - something I was not too fond of, and something that I was unknowingly about to get stung by.

Jung's Customer Service still replaced the tree with no coercion from me. They were pleasant and turned what could have been an ugly confrontation into a positive experience. They reminded me of their warrantee policy. I'm sure I will return the respect they gave to me (by calling within their warrantee period) should the need to replace a plant arise again.

I ordered garlic in September. The sales woman was helpful and informed me it wouldn't ship until October. I got my oder October 4th and the planting materials were in good condition. The prices were much better than the other sources I found.

I had been a loyal customer of Jungs for over 25 years and had recommended them on many occasion. However, over the last few years I have seen a decline in quality of their plant material and overall customer service. This year, part of my order never arrived and they were unable to provide replacements. While they did refund my payment, I will probably never place another order with them.

First time ordering from this company. I ordered 3 sets of rose cones via phone. The customer service rep was very polite. I received my order in less than a week. The box was well packed and overall I'm pretty pleased. I think I will order some seeds from them in the future once they send me a catalogue.

After sending three email messages to customer service and making one phone call, I have not received my refund yet of several dead plants. I have been a customer for years. In the phone call in June, the customer rep said I would receive a refund. Two months later - nothing. In the phone call and email messages, they are very vague.

I have not placed an order for a couple of years because they stopped sending me their catalog. I requested one through the internet this spring, but did not receive it. I'm in California, so maybe that's the reason. I have used Jung seeds for years and have had good results with them. They have always shipped on time and the quality has been good along with their prices.

Bought several packets of seed, all had average germination and growth. Not really any better or worse than any seed I've bought. Also bought 2 Akebia vines that were shipped well packaged, on time and in good condition. They are both growing slowly but surely. Will order from again.

I got great plants from Jung last year and just received this year's shipment, again everything looks great. I checked their website for my order and couldn't find it, so I emailed them. They responded the same day, reassuring me that they had my order and that I could not check a phone order on the website (kind of weird but okay). The plants were well-packed, which is good as USPS continues to deliver everything upside down.

I've ordered from Jung's for several years, and their quality has been going downhill for me. This spring I received three monkshood plants - one was mushy with no leaves protruding, another was moldy. The hops plant was poorly packaged, but managed to barely survive rattling around in a box too big for it. The kiwi plant was ok. Time will tell if the monkshood will survive, but they don't look promising. For the last two years, about half of the content of each order needs replaced due to the poor condition of the plants when they arrive.

2003: first time with Jung. Tomato,pepper,hostas all arrived dead and a month late. Strawberries arrived even later with mites. Seeds arrived end of June! What am I going to do with tomato and celery seeds in N.Illinois on June30?! Also, no shallot,onion seed included order, no refund for shallot seed.Never complained. Should have. They sent letter with strawberries stating that they had a fire and hoped I would pardon the poor service. I find it very odd no one else mentioned the fire letter for 2003 season. 2004: I decide to give them benefit of doubt. No plants this time though, just seed. Fax order March 12 2004. Email them on the 16th; How come no confirmation? reply: were sorry, your order#abc total $35.55. I reply back: Strange, my total should be 21.95. Reply back: were sorry, your order#xvz and your credit card was denied. I call: my credit card is fine, just used it 1 hour ago. Customer service: sorry you need to call credit dept. Long story short: credit is fine, Jung is not. Customer service suggests I go elsewhere. I agree. Fool me once shame on Jung, fool me twice shame on me.

they used to be the company my dad "swore by"......now they have gotten to be the company to "swear at"...year after year he ordered from them...now he wouldn't touch them with a ten-foot-pole..if your only dealing in "seeds" you will get them..(how can you go wrong with them) but plants, blubs, rizomes..are a joke...don't know what happened the past few years with their "high standards" but they have went down hill fast!!!!Plants/bulbs/etc.....small usally rotten when you get them-moldy, dead or won't thrive at all...DON'T RECOMMEND AT ALL....unless you don't mind throwing money away like i have done with this company.....

I recently placed an order with Jung's for several types of seeds. I placed my order over the phone and I spoke with a friendly and knowledgeable salesperson. She took my order and gave me helpful advice on what would grow best in my zone. I received my order quickly, and already have the seeds planted. The seeds seem to be very good quality and have a high germination rate. I will definately order from Jung's again, they have a friendly and knowledgeable staff as well as excellent products.

I ordered seeds from this company last year and had no problems whatsoever. The seeds arrived very quickly, and the order was complete. The germination rates were very good also.

I have ordered from Jung's for years now and have always been satisfied. Last year 2003, they were a little slow but this year they are faster then ever. I submitted my order via the internet on 02/09/04 and received my seed portion of my order yesterday (02/18/04). The lily bulbs and hostas will come later. I will let you know how those are when I get them. I will continue to order from Jung's.

I have now ordered from this company three consecutive years. So far my experience has been great. Seeds were received quickly, and bareroot plants arrived in perfect condition and are doing well. Of the 10 or so plants I have ordered, only one has not survived, and I think my dog was more responsible for the plant dying. Jung replaced this plant, no questions asked and its replacement is doing great. I got tons of raspberries the first season, which I didn't expect. I've done my ordering online and their website is very easy to use, and the few issues I've had were taken care of quickly on the phone.

In the past few years I have ordered fall-planting bulbs from this company. They always have arrived quickly and in great condition, and the best thing was is that they all grew and bloomed wonderfully. This year (2004) I decided to give them a try for seeds, as their prices seemed pretty good. I ordered the seeds online and got them in the mail just days later. The shipping costs were very fair, compared to other places. I encourage everyone to try Jung Seed.

I have done buisness with this company for years and let me tell you they are going down hill fast. I advise everyone to go elsewhere. Any nusery items you get fail to grow. They are almost dead if not dead when you recieve them. The seeds have the worst germination I have ever seen. They have lost alot of us as customers. Let me give you all a tip. Go to a local nursery or department store like Walmart to purchase your plants. Dealing with Jung Seed is not worth the headache you are going to get.

I've not been really impressed with some of their plants, but their seed is fine and their customer service has always been good to me. They have rectified any problems I've had. Will continue to do business with them.

I ordered roses and daylilies plus some glads from Jung Seed in Spring 2003. The roses were a patented type and I paid full price for them. When I placed my order, I asked that they be shipped May 1st rather than April 15th which was their default ship date listed on the order form.

I am happy to say they shipped my order as I requested. The roses were all alive and grew quite well over the summer. The daylilies are doing good too.

I tried to call Jung about the glads last spring because they looked moldy. Could not get through on the phone and eventually gave up. I crossed my fingers that they would bloom and planted the glads. My good luck they grew just fine.

I was very happy with the roses that I bought. Before buying them, I had viewed Jung's rating last year. (roses were a bit costly). I seem to remember that their rating was better last year than this year. Sorry to hear others did not have as good luck. I am happy I ordered from them.

In spring 2003 I ordered several rose bushes from Jung. One of the roses, Iceberg, was totally dead when I received it. I called them and told them that the rose was dead and they said it's just dormant and I should go ahead and plant it. Well, I knew it was dead, there was no green anywhere to be found. I called them back again and told them I wanted a refund. They said they don't give refunds and they would send me a replacement. Believe it or not, the replacement was also DEAD. I was irrate at this point and I called them again and told them that the replacement was dead and I wanted my money back. They said they would send me a credit that I could use toward a future purchase, but no money back. I will NEVER order from them again. However, on the bright side, the other three rose bushes were very healthy and doing great.

They have wonderful and inexpensive trees - got a barefoot quince tree in a good condition. Got 2 great lavenders - that was in spring, when ordered 3 more and got them delivered during summer, all of them were dead. The company issued a refund though. My lesson - order early from them.

I bought 4 rose bushes, 1 of which died & was replaced. The remaining 3 bushes bloomed later in the spring. The 3 orginal plants & replacement plant all look healthy & have had no further problems.

I ordered azaleas, one peony, etc. from J.W. Jung Seed Co.

During my four month wait for the ordered items to ship, I contacted the company several times to inquire why the delay. It was very difficult to "get through" to customer service. When I was able to contact them, I was told that "Oh, I guess that we can ship some of the items, now, but the peony is on back order." After waiting for another couple of months for the peony, I finally was able to speak to a customer service rep, who informed me that the peony would not be available, because the entire crop of that particular peony had failed. When I asked why I had not been informed earlier about the crop failure instead of being told the peony was on backorder, she commented on the problems that the company had been experiencing with providing customer service, etc.

The other products that arrived were of poor quality. The azaleas arrived without 90% of their leaves: It appeared from the condition of the plants, that they had been packaged for shipping, but then had been set aside for quite awhile before shipping.

I won't be ordering from J.W. Jung Seed Co. ever again.

I ordered fron Jung for the first time this year. The 6 giant bleeding heart plants all came up and bloomed this year. the malva seeds came up and is very pretty. I will order from them again

I have order from Jung's for many years and have always had good experiences with them including this spring and fall. If I have had a problem or an incorrect item shipped, they have always responded quickly and rectified the situation.