HostasDirect Inc.
Hostas19 Mid Oaks Road
St. Paul, 55113 (United States)
Editor's Comment:
Hostas Direct is not taking orders at this time
Notes
Dear Hostas Direct Customers,This is Tom Carlson, Owner and Manager of Hostas Direct. I know that a lot of you are wondering when the website will be available for ordering hostas again? Unfortunately, it won't be open for months. I'm the sole caretaker for my father whose health has been known to fluctuate daily and that requires my immediate attention. I'm afraid I can't focus on Hostas Direct and my father at the same time. Please be understanding during this turbulent time and thank you for your business.
posted on December 1, 2019
Reviews:
Displaying the 50 most recent reviews
| Rating | Content | |
|---|---|---|
| Positive | On May 19, 2019, Iris2222 (2 reviews)
from Carmi, IL (Zone 6b) I ordered some hostas last year & planted them in the fall. The plants were very healthy looking. This spring every one of them has come up & is doing great! I am very happy with the experience I had with Hostas Direct & will order fron them again. | |
| Negative | On Jul 7, 2017, MFC1 (1 reviews)
from Saint Louis, MO My experience with Hosta direct customer service has been terrible. My opinion is Buyer Beware! I found their web site for plant labels misleading. Pictured product was not what they actually offered for the posted price. Along with this, they showed the item was being offered at 30% off the regular price but failed to honor the posted reduced price. The shipping and handling cost were overstated compared to USP common pricing. Communication attempts with them have been frustrating, unanswered emails to them, their listed phone number is not answered and has a mail box that was full and would not allow a message to be left. I have now checked their e.com rating on other sites. I see they posted favorable reviews posing as customers on this site., A prelude to how they manage their business? Many genuine reviews call out the same poor customer service as I have mentioned above. I would not recommend buying from this company based on my attempted business dealings. Company representative comment on March 24, 2018: On Mar 24, 2018 11:05 AM, HostasDirect Inc. responded with: This is Tom Carlson, owner of HostasDirect and IDeal Garden Markers. | |
| Positive | On Jun 6, 2016, cowboy (11 reviews)
from cairo, GA (Zone 8b) As a plant collector I order plants from lots of companies. I am in the deep south, not your typical hosta growing region. Five years ago I bought two cultivers from Lowes. They have done good, so each year I have started testing more and more of them. So far, so good. I learned from Hostasdirect that the blue leafed ones are not suitable for my heat and humidity. Before learning this, I had gotten two blue leaf ones. Both are in year 2 or 3, and doing nice! Will observe closely these 2. I recently made my first order from Hostasdirect, 20 Starter size. This brings me up to about 45.] They are a GOOD company to do business with! The adventure continues! | |
| Positive | On Jun 3, 2016, peachesandolivi (1 reviews)
from Spring Hill, FL I ordered some pot hangers and one heuchera. They arrived today and the plant is in perfect shape and was packed perfectly, of course. The healthy plant will be planted tomorrow and I'll be ordering from Hostas Direct again. I'm very pleased with both the prices and the service. | |
| Positive | On May 17, 2016, 418maplelane (1 reviews)
from Moorhead, MN I hesitantly ordered a Coral Bell variety after being unsuccessful in finding it locally. After placing my order, I decided I wanted two of the plants instead. Although cancelling and replacing my order caused a bit of confusion, HostasDirect Inc. sorted it out very quickly. The Coral Bell arrived in great condition and soon after planting it out it would have been difficult to think it hadn't come from my nursery downtown. Great stock and great service! | |
| Positive | On Oct 16, 2015, Qdangson (16 reviews)
from Quincy, MA I ordered 36 heuchera liners when they were all marked down to 3.95. Shipping via usps priority was included. Plants were healthy, tags included as well as 2 bonus heucheras. | |
| Positive | On Sep 24, 2015, tewksbury (1 reviews)
from Califon, NJ (Zone 6a) Just received 12 hostas (starter size but definitely large enough) for just over $50. The packing is excellent and the plants are in great condition. I am an avid hosta grower and only buy from Hosta's Direct and Russell Gardens Wholesale (in PA close to me) because of the problems with Virus X. Dave, who owns the company in MN, and his people are a pleasure to deal with, and every time I have bought from him I have received more than I expected. | |
| Positive | On Aug 15, 2015, ncollin (2 reviews)
from Royal Oak, MI Received my plants, I was surprised they were fairly good size for the price. I have ordered from nurseries where plants they send are an inch long or the size of my thumb nail. Very happy to receive beautiful plants,can’t wait to see how they will grow in the next few years. Thank you | |
| Positive | On Jul 10, 2015, StevePolley (1 reviews)
from Newburgh, IN I just received my first order from HostasDirect and couldn't be more pleased. The order was received in just a few days and all plants were still hydrated and vigorous without a sign of wilt. I have never seen better packaging which protected the plants and provided for no movement during shipping. The newspaper holding the soil around each plant was still wet. Root development was outstanding on all items ordered. The free items were a surprise and I got some good ones that I didn't already have. I will definitely buy again and again.Thanks so much HostasDirect. | |
| Positive | On Jun 16, 2015, dem12173 (1 reviews)
from Stuyvesant, NY Just a note to let you know that I received my order yesterday and couldn't be more pleased. The Hosta was expertly packaged and arrived in great condition. I wouldn't hesitate to order from your company again! It's nice to know that you can purchase different varieties of Hostas that you can't get at local nurseries. Thank you. Denene | |
| Positive | On Jun 16, 2015, CarolMcKenzie (7 reviews)
from Irvine, KY I've placed several orders this year with HostasDirect. Each order has been filled exactly, and shipped promptly, even with a disclaimer of bad weather in the northern tier of states. I've ordered starter hostas with each order, and the plants are always larger than I expect, very healthy with good roots, and plenty of leaves. But most importantly, the plants are strong enough to withstand transit via the USPS. That means for me plants ordered in June end up spending time in hot trucks and occasionally half a day in the mailbox...a black box in full sun. HostasDirect's packaging also helps minimize damage. The hostas are watered well before they're shipped and wrapped in wet newspaper. While the plants may be warm to the touch when the box is opened, they're still healthy and in good shape. Prompt planting and a good drink, and they take off growing. I will only order hostas from HostaDirect in the future. They're one in a million. | |
| Positive | On Jun 2, 2015, mvogtcmkbd (1 reviews)
from Gastonia, NC I have ordered starter plants from HostaDirect several times. I prefer small plants that can spread their roots into the soil and grow in place instead of large plants that have a harder time acclimating. The low prices also allow me to order more varieties. Love it!!!! The shipments from Hosta Direct have arrived 2-3 days after the ship date with very healthy plants packaged very carefully. There was no damage to the young ones at all. The planting directions are very easy to follow, and I was able to plant the shipment the day after arrival. All the plants I have ordered are alive and well in my garden. I do water daily until they are established, and water at least every other day during hot southern weather. It is also my therapy as I watch these wonderful varieties grow and duplicate. HostasDirect has a super selection of varieties you will never find at any garden center. I highly recommend them as a source for unusual hostas. I am running out of room in my garden, but I can probably find another shady spot in my yard for several beautiful varieties I don't have yet. | |
| Positive | On May 26, 2015, Sonjak (2 reviews)
from Madison, WI I placed an order for mid May shipping and took advantage of their free shipping with minimum purchase. I discovered that two plants were missing and there were two incorrect plants were in the order instead. I contacted the company and was promptly emailed back and sent the two correct plants right away and also got to keep the other two incorrect ones. Mistakes happen, and I really appreciate this company working hard to make sure I was happy! All the plants I received were carefully packaged and doing well. I will order from them again without hesitation! | |
| Positive | On May 19, 2015, 1rodgers (1 reviews)
from Hidalgo, IL Last October I contacted HostasDirect because we had a pair of Aphrodite trying to bloom & I wasn't sure it wasn't too late in the season with frost warnings already out. Tom & Susan were great! Not only did they tell me to "let nature take it's course" but Tom assured me if they didn't survive the winter HostasDirect would replace the pair! These 2 Hosta came back bigger & stronger early this month to prove Hosta Direct employees knew exactly what to do, I now call them Toms Aphrodites because I was on the verge of digging them up & putting them inside for the winter! Thank you Tom & Susan! | |
| Positive | On Jan 22, 2015, LilacJennifer (3 reviews)
from Eden, NY (Zone 5a) I enjoy ordering from HostaDirect. Their prices are very reasonable and they have a large variety. And if you can wait until the end of summer / beginning of fall, the sale prices are even better. I usually order the starter hosta. The plants are small, but the roots are always strong and well packed. The plants grow well in my garden. | |
| Positive | On Dec 24, 2014, bc_ellen (1 reviews)
from Everett, WA I've ordered from HostasDirect several times now, both in the spring and late fall. All of the orders I've placed have been delivered quickly and (more importantly) correctly! I've had the wrong plant shipped to me from other vendors, but not with this company. The plants arrived well packed, well watered, and in good shape. I tend to buy the smaller starter plants since they ship better, and the ones I've received had well developed root systems - even the smallest ones (I love those little mini hostas!). Their selection is expansive, their quality high, and their prices good. I preordered from them this year, and can't wait until I get my next box full of hostas this spring! | |
| Positive | On Aug 12, 2014, Jazwyn (1 reviews)
from Yreka, CA I have ordered several times from Hostas Direct. They are a very professional company that sell excellent quality plants. The plants are well-packed and arrive within a week of ordering. I like the fact that they deliberately mail your order at the beginning of the week so you'll receive it by the end of the week. That way your plant(s) don't sit over the weekend at the post office and potentially get stressed out. The one time a heuchera arrived damaged, Hostas Direct promptly sent me a new one that was strong and healthy. I should add that the representative, Susan, is very prompt on replying via email to any questions or concerns you might have. I highly recommend this online nursery as a company that is reputable, reliable, responsible and reasonable in their prices. | |
| Positive | On Jul 5, 2014, mikegraw (1 reviews)
from Waupaca, WI I ordered 2 hostas from Hostas Direct. I wanted to see what their stock was like before I ordered much. Have been burned too many times by other mail order nurseries. I had commented as much when I ordered on a Sunday afternoon. Less than an hour later I received an e-mail back from the owner of the company thanking me for giving them a try. I hadn't expected any response from my comment at all and was totally impressed by not only a response but from the owner on a Sunday afternoon. They were a little slow in arriving due to all the horrible weather we received this last winter. This was expected when I ordered so it wasn't a problem. I did e-mail them once to get an idea about how much longer the delay might be. I promptly received an e-mail back the next morning letting me know they should be shipped within a week. The hostas arrived the next day with an added bonus of an extra gift hosta for the delay. The hostas were packaged properly to prevent damage. The hostas were IMPRESSIVE. I had ordered the starter TC so wasn't expecting anything very big. The hostas that arrived were all VERY nicely sized. In fact, bigger than some of the hostas I have purchased at other nurseries. They have also been very helpful and with prompt replies to questions I have e-mailed after receiving the order. I will definitely be telling people about Hostas Direct. Can't wait to see how big these hostas get. Mike Grawvunder Waupaca, WI | |
| Positive | On Jul 2, 2014, mizou55 (5 reviews)
from St Louis, MO I'll give them a weak positive. The hostas were shipped well, and in very good health. So no complaints there. The order took several weeks, but I was never notified why the delay until I emailed them. Then they very cordially informed me they were backlogged from the spring, overwhelmed, and just catching up. Would have been a better experience if they would have let me know up front. So good quality, friendly, good packaging, not great communication. I would probably buy again, but first inquire about how busy they are. | |
| Positive | On Jun 13, 2014, SoupyM (1 reviews)
from Coopersburg, PA Hosta Direct sells the BEST plant markers for gardens! The IDeal Garden Markers held up to the 2nd most snowy recorded winter for eastern PA! I have tried copper markers, zinc markers with one spike or double spike, plastic markers. These did not come out of ground, the paint-ink did not wear off or fade. The plastic tops stayed attached to the stainless steel spikes! I think the "bent" spike really helped to keep them in the ground! The price is do-able. Not cheap, but well worth it! I cant tell you how much I spent on others, that either disappear or fade or fall apart! If you like to keep your plants labeled, this is the best way to go! Oh, forgot to mention that you can order the labels so that the "sign" is tilted back... this makes it soooo much easier to read! Other wise you have to squat to see the label! Superb design! Thanks! | |
| Positive | On May 31, 2014, imobsessed (1 reviews)
from Highland Acres, DE I have loved hostas for years they are so beautiful and sturdy. After looking around locally both in New Jersey and in Delaware and finding only the common ones I decided to go on line. That is when I found Hostas Direct. I have ordered from them at least three times. I was told when the plants would arrive and they arrived on time in excellent condition. It does not matter if it is the starter division or the mature division, they all grow into healthy beautiful plants. I am expanding my small garden each year to add additional hostas. Each year there are new hostas to choose from, one more eye-catching then they other. If I have a question it is answered immediately. I would highly recommend Hostas Direct. Their plants are healthy, they have great variety, and shipments arrived timely. Thank you guys! | |
| Negative | On Feb 17, 2014, sunnysunflowers (3 reviews)
from Twinsburg, OH In mid-March 2013, I placed an order for the first time with HostasDirect. I ordered 8 hostas. My order totaled over $60, so I was allowed to receive a free bonus plant. A couple weeks after placing my order, (April), I received an email informing me that one of the hostas I ordered was no longer available from their supplier. Another month goes by, (May), and still no plants, so I email HostasDirect. I received a prompt reply telling me that due to unusual bad weather in March & April deliveries are behind schedule and orders are being shipped out on a first ordered/first shipped schedule as fast as they can. O.K….. I am a fairly patient individual, but at this point I have been waiting almost two months and have no idea where I stand in their shipping lineup. I wait another 3 weeks and email once again of the status of my order. I am told, once again, they are backlogged and still waiting for some shipments from their suppliers. I finally received my order the 8th of June (minus another hosta). Out of my original order of 8 hostas and bonus, I received 6 hostas and bonus. To say I was disappointed with my plants is an understatement!! These were the most pathetic (size-wise) plants I have ever ordered from any online company AND I had the honor of paying them $13.75 to ship these pathetic plants to me!! (sarcastic) I received six plants plus a bonus that were so small I could hold ALL seven plants in one hand!!! (And I have very tiny hands). HostasDirect sent an email announcement to their customers apologizing for the shipping delays and for the slightly smaller than normal sizes of their plants. These were more than "slightly" smaller! THEY KNOWINGLY SENT OUT SMALLER SIZED PLANTS, YET CHARGED THEIR CUSTOMERS THE PRICE OF THE NORMAL SIZES!! It will take my plants YEARS before they will be a size I can plant in my garden. I have them in pots for now. Hopefully they will survive. HostasDirect knew their plants were below par, yet still shipped them to customers. Knowing that their plants were smaller than usual, they should have offered their customers a few options: 1. Reduced the prices of the plants (due to the smaller than normal sizes) 2. Offer a discount on a future order 3. Offer free shipping on a future order OR 4. Inform customers of the smaller sizes and the option of cancelling their orders with a full refund. Unfortunately, I will not be ordering again. Also, just wondering why they call themselves HostasDirect when their plants don’t come directly from their own fields or greenhouses? Customers have to wait for suppliers to ship to them BEFORE they can ship to us. That doesn’t sound direct to me. Just a thought! Company representative comment on May 9, 2014: On May 9, 2014 8:45 AM, HostasDirect Inc. responded with: This is Tom Carlson, Owner of HostasDirect responding. | |
| Positive | On Oct 13, 2013, virginiarose (64 reviews)
from Portsmouth, VA (Zone 8a) Posted on September 28, 2011, updated October 13, 2013 Posted on August 6, 2011, updated September 28, 2011 Received my order yesterday from Hostas Direct. Great Packing and big, healthy plants! I like the selection of sizes even though my favourite is 'big' !! This company really delivers the goods, I am very happy with my plants and this company is at the top of my list and if they have what I want I will order again and again. (see my thread,'Mail order experiences for pictures) Another good thing now a days is using USPS they keep the boxes moving all weekend and you get Saturday delivery. Way to go! On September 28th, 2011, virginiarose added the following: Another great order !! I am extremely happy about FALL BLOW OUT SALE. I got eight mature clumps,(division is not the word for these things!) Four Advanced Starters and Four Starters. Everything I have been wanting on sale, WhooHoo!! :) (Pictures on my thread-Dave's Garden Hosta Forum-'Mail Order experiences') On October 13th, 2013, virginiarose added the following: I am happy with these starter hostas I got on sale. As usual the service was great and I got email confirmations. The shipping was right on time. | |
| Positive | On Oct 7, 2013, bpsgarden (6 reviews)
from Laporte, MN My mom and I placed an order from them during one of the end of the season sales. We ordered starter plants so we knew they would be smaller but we figured and the prices they have listed that is ok. They had some heucheras that are rare and also the cost for big plants elsewhere was quit a bit more. All our plants arrived healthy. I ordered some "little cuties" coral bells and they sure are cute! I was sad because one that we ordered they were actually sold out of but the notified us right away and refunded us the money right away for it. We were so happy when I had to make a trip to the cities we stopped at the outlet store. We got several more plants as little as $2.50 a plant(although those were very small with half the plug missing). We potted them up and stuck them under the lights and they are doing great! My mom placed one last order from them late this fall to get a plant that they didn't have in there outlet store. Great selection also. | |
| Positive | On Jul 27, 2013, maryfarr (1 reviews)
from Alpharetta, GA I ordered several different hosta varieties from HostasDirect Inc. I received beautiful plants, but one of the varieties was not the variety I had ordered. After notifying them about the problem, they apologized and told me to please keep and enjoy the hosta they had shipped by mistake. They immediately shipped the variety of hosta I originally ordered along with another variety as a gift. What spectacular customer service!!!! How refreshing in this day and age of no customer service! You guys ROCK! All of my future hosta purchases will be made through HostasDirect! | |
| Neutral | On Jun 26, 2013, Batcrash (3 reviews)
from Peoria, IL (Zone 5a) I ordered 3 hostas on June 8 and they arrived June 26. The website says they were behind in shipping in the Spring and would only ship when the plants were ready. I was a little worried when I ordered and didn't hear anything in over a week. It would be nice for them to let you know that they are delaying orders and when one might expect their plants to ship. They have a "help desk" on the website, and I sent an inquiry about when I could expect my plants after waiting and hearing nothing after 2 weeks. Four days later, I finally got a response that the plants shipped yesterday. In my view, they could do more in the customer service dept. I don't mind waiting, as long as I know I'm not being ignored of forgotten. That being said... Of the 3 hostas I ordered, 2 were what they call a starter (1-2 divisions) and 1 was an advanced starter (multiple divisions). They are very specific in the size of the plants you are ordering. I knew what sizes I was ordering, however I ordered different hostas from another site (out of stock at Hostasdirect or not carried by them) the same day. The competition had quite larger hostas to me in 4 days for comparable cost. Again, I knew what I was paying for, but an apples to apples comparison left me hoping for bigger plants. They have a large selection and some harder to find names. I found their prices to be comparable to slightly lower than my local nurseries. For the same prices though, the local nurseries have more mature plants, however only about 20 varieties. Once they shipped, the hostas arrived 2 days after shipping via priority mail. They were nice and secure and no viable damage or wilting and the roots were damp. I gave a neutral rating for the lack of communication. Overall, I am satisfied (not the same as happy or excited) with Hostadirect, ie. I got what I paid for. The hostas are in the ground and depending on how they do, I may change the rating later. | |
| Positive | On Apr 17, 2013, BlackDogKurt (26 reviews)
from Seymour, CT I was looking for professional looking and long-lasting plant markers that were not going to cost a fortune, and I finally settled on HostaDirect's Ideal Garden Markers. They look great and I was able to customize each one to identify trees, shrubs and other specimen plants around my property. Perfect! | |
| Positive | On Sep 11, 2012, joweber (2 reviews)
from Reading, PA Love dealing with Hostas Direct. I buy hundreds (literally) of plants from all kinds of nurseries on line. Hostas Direct is tie with 1 other for the best plants, service, and helpfulness. The cite is easy to use. The hostas I received were huge compared to any I've received from other nurseries/ farms. They were not the usual teeny things that take forever to take off in growth. The roots were white and big and very healthy looking. Oh and best of all the prices were great. Plant I paid $6.00 for I've seen elsewhere for $20.00. Buy your hostas at hostas direct. You won't be disappointed. Jo Weber. Reading, PA | |
| Positive | On Aug 15, 2012, laurajaneflower (1 reviews)
from Adams, MA (Zone 5a) Dear Hostas Direct, I am writing to tell you how pleased I am with your service and your product. I ordered three Midnight Rose Heuchera, a somewhat rare new hybrid. In all honesty, I ordered from you because you had the product I wanted at the best price. But you also wrote that you grow from tissue culture and that means there are no diseases in the new plants. I was amazed when they were at my house three days after ordering. Never, in 20 years of ordering on line, have I received such well-packed healthy plants. They sat on my porch for a week, and they never flagged. I put them in the ground on a Sunday, carefully following your instructions (not the Sunday part, of course) and honest-to-goodness, on Thursday they were blooming! You sent absolutely beautiful, healthy, perfect plants. I will definitely do business with you again. | |
| Positive | On Jul 7, 2012, annefinch (1 reviews)
from Hudson, WI VERY impressed with the quality of the hosta's I got. I have never been happy with any garden order I have ever gotten from any other place. These looked like they had been dug the day before, the leaves were green, fresh and the root systems on every one of them were amazing! Clearly these plants were lovingly packaged each one gently in a box without crushing. I will certainly be ordering from Hosta direct again!! Keep up the great work. | |
| Positive | On Jul 4, 2012, mc003 (7 reviews)
from Crown Point, IN (Zone 5a) Posted on July 2, 2012, updated July 4, 2012 Posted on June 28, 2012, updated July 2, 2012 This is the second year ordering from HostasDirect. They have many varieties you can't find elsewhere at a better price. Love them, nothing but positive experience so far. With that being said...I placed two orders earlier this month and both came very quickly. The mini heucheras were freaking adorable! Like them so much I wanted to place another order on the 25th. When I went to place my order, a message popped up at the top of my cart in red saying the 'Striptease' starterTC was unavailable at the quantity I ordered. I only ordered 1 so I zeroed that line in my cart and proceeded with the order. Received the order today, along with one I placed after that larger one for a mature division of 'Striptease' to replace the one that was unavailable. Order came today and when I was opening up my boxes it became apparent that the first order went through twice! I'm hanging on to one of the duplicate orders in hopes they'll take it back for credit. I've already contacted them through their website, I wish they had a phone number to contact them more directly. I don't want to pay nearly $150 dollars twice! Hoping they get back to me soon with some sort of response. On July 2nd, 2012, mc003 changed the rating from positive to neutral and added the following: Even though I'm dissappointed I'm not going to change my comment to negative. So they ended up accepting the order back but won't reimburse me for the shipping. I was told I should have reviewed my order. Why would I think to when I was given no indication that the first one even went through?? Never received an email confirmation for the duplicate order, yet I did receive one for the other two I place that same day. And the orders shipped out the very next day, not allowing a whole lot of time for me to discover the problem. (props for the fast shipping) I work for a company that has ordering software that occasionally does somethings similar. When customers call us we usually apologize for the inconvienence and take care of the problem and usually at our expense. So yes, I'm dissappointed. Will this effect my ordering in the future? I'm not sure, but it left a bitter taste in my mouth. Maybe I'll cool off by next year. On July 4th, 2012, mc003 changed the rating from neutral to positive and added the following: Not to sound so flipfloppy, but every thing is settled now. All is well in the Hosta World!!! Thank you Susan in Customer Service for dealing with me. I think I would wholely reccommend this company to anyone I know. (including the weird Hosta lady that I recently met on a garden walk) So thanks again for taking the time to iron out the problem. And yes I believe I will do business again with HostasDirect. Yes you may have a problem or two with any order you make online, but its how that company makes an effort to rectify the issue that will make any company stand apart from the rest! That an their great product! Company representative comment on June 28, 2012: On Jun 28, 2012 4:11 PM, HostasDirect Inc. responded with: Thanks for your nice comments. We are glad you love our company and appreciate your business. | |
| Neutral | On Jun 29, 2012, steve_mass (8 reviews)
from Millbury, MA Posted on May 22, 2012, updated June 29, 2012 Posted on December 26, 2011, updated May 22, 2012 This is not my favorite online Hosta source, because of the size of the plants they sell. Oh their prices are great, but the Hostas that you get are about a year's growth behind those of other top Hosta sources such as Hallson's or Naylor Creek. Last year I ordered 4 Hostas from them. Three were what they called "Advanced Starters." One was referred to as a "Mature Division." The mature division had a good root system, but it only had three leaves. I survived the summer, but barely. By September it had only one leaf left. One of the Advanced Starters was so small (the entire plant, roots and leaves, was smaller than my hand), I asked to have it replaced. They gladly replaced it with a much larger plant. Great customer service. All in all, I was not totally disappointed. They had one plant that I couldn't find elsewhere. It was small but beautiful. Just remember that you get what you pay for with this company. Low prices and very small plants. On May 22nd, 2012, steve_mass changed the rating from neutral to negative and added the following: Well, I ended up disappointed after all. Of all the Hostas I ordered last year (about 100) only one failed to come back this Spring. It was a "starter" plant from Hostas Direct. I asked to have it replaced because I believe it was too small to be able to have survived the winter. The company agreed to do this but asked me to wait until mid-May to be sure it didn't emerge late. They told me they would "hold a replacement" for me. I agreed to wait. In mid May I emailed them back with pictures of the dead plant. Now they tell me they are all out of that plant and would I like to select another plant. No, I wouldn't. I feel like I was given the run around and directly lied to. OK, I'll take my lesson and learn from it, but I won't be back. On June 29th, 2012, steve_mass changed the rating from negative to neutral and added the following: Well today they delivered a Lakeside Paisley Print. It was small but in much better shape than the one that I received last year. I'll pot it up and see how it does. The plant does look healthy, showing new growth. As I said before their customer service is usually very good. Company representative comment on May 30, 2012: On May 30, 2012 7:23 AM, HostasDirect Inc. responded with: Hi Steve, | |
| Positive | On Jun 27, 2012, RebeccaLynn (25 reviews)
from Winston Salem, NC (Zone 7a) Posted on May 31, 2012, updated June 27, 2012 Posted on May 30, 2012, updated May 31, 2012 I ordered from this company for the first time on April 8, 2012. I chose Hostasdirect because of the positive rating with Davesgarden. My order consisted of three different hostas, including a Loyalist - total order $44.38. I immediately received confirmation of my order with a note stating that the order would not be filled until after May 27th when the Loyalist Advanced Starter would be ready for shipment. My order arrived on May 26 by USPS but there were only two small hostas. The Loyalist Advanced Starter was not in the box. My online account indicates that all three plants were shipped. I immediately contacted Hostasdirect (and contacted them a second time this morning), but so far I have only received an automated reply saying my message was received and someone would contact me. So far my experience with Hostasdirect is negative since one out of three plants are missing, no one from the company has contacted me, and the $44.38 charge has not been adjusted accordingly. On May 31st, 2012, RebeccaLynn changed the rating from negative to positive and added the following: I received email from Susan at Hostasdirect. She said that my Loyalist hosta was on backorder. Once the Loyalists have been received by Hostasdirect, they will remain in their greenhouse to settle in and hydrate before they are shipped out. That sounds reasonable. I look forward to receiving a healthy Loyalist some time in June. The two hostas that I received from Hostasdirect last week are looking good in my woodland garden. Thanks to Tom for his concern and response to my Davesgarden post also. On June 27th, 2012, RebeccaLynn added the following: My Loyalist Hosta (advanced starter) arrived today! Good timing, as several 100 degree days are forecast later this week, and my plant would have fried in no time in my black metal on-the-street mailbox. It looks really good. I have unpacked it and placed it in a temporary container of moist potting soil until this extreme heat wave has passed. Then I will plant it in my shady woodland garden. Company representative comment on May 30, 2012: On May 30, 2012 7:06 AM, HostasDirect Inc. responded with: It is only 8 am here Central time. I am sure our customer service people will be in touch with you shortly. | |
| Positive | On Jun 26, 2012, Robluvshostas (1 reviews)
from Hopewell Junction, NY I purchased three host as from this company and they arrived in great shape. They were secured and packaged very well. I received the Maui buttercups, Rainbows End and appletini. I followed the packaged instruction thoroughly and all of my hostas are doing great. Just added them to my garden and will look to enjoy them for years to come. Will definitely order more from them as I will expand my hosta collection. Anyone looking for beautiful healthy hostas I encourage you to look this company up and order, You will not be disappointed. They offer different size divisions that you can select from, they also offer garden markers if you want. They offer helpful videos on their website or just contact customer service. I told my friends and family and they are going to order very soon. Great Company | |
| Positive | On Jun 5, 2012, ricebeagle (8 reviews)
from Sunbury, OH On Feb 19th I ordered 4 hostas and 2 heucheras, and requested a late May delivery. I received all the plants promptly in late May, and they looked great. For the hostas, I received 2 mature divisions, and 2 advanced starters. All the plants were packed nicely, very healthy, and of good size. They've been in the ground now for almost a couple of weeks, through a 90-degree Memorial Day weekend, and look great with no babying. I'm very pleased, and looking forward to watching these hostas grow. | |
| Negative | On Jun 3, 2012, 22washer (1 reviews)
from Tower, MN I live just a few miles south west of Ely. The climate perhaps had a mitigating effect on my order from HostaDirect---none of them survived out horrendous winter! I probably should have protected them more---they are wee little plants when they come---and well that old buyer beware. Each year I hit the big box store at the end of the season and buy those yellow hosta that are on the brink of death's door! THEY LIVED AND ARE FLOURISHING!!! I am looking for an Empress Wu at the end of the season. Protect, protect protect-cover, cover, cover and think about K-Mart!!!! Company representative comment on June 3, 2012: On Jun 3, 2012 4:13 PM, HostasDirect Inc. responded with: You are in growing zone 3 almost in Canada in Minnesota's arctic circle, where the temperatures can reach 30 to 40 below zero. One of my best friends lives way up north in Ely, MN. I canoe up there in the BWCA | |
| Negative | On May 10, 2012, kentstar (39 reviews)
from Ravenna, OH (Zone 5b) Posted on June 9, 2011, updated May 10, 2012 This was my first order from your company. I ordered Risky Business hosta that I couldn't find elsewhere locally. It came just when expected thankyou! Packaging was great. The plants look good, but I was just a little disappointed by the size. They were pretty small for the mature divisions I ordered. One had just two large leaves and the roots were only about 2 inches long! The other had a couple more leaves but the roots were just as small. I don't really care if they have huge multiple leaves or not but I do expect a great rootsystem for mature divisions. I kept my rating positive because there is no reason to expect that they won't do fine with time, love, and water. I'll post again when I see how they are faring. On May 10th, 2012, kentstar changed the rating from positive to negative and added the following: Very disappointed in the Risky Business hostas I planted from you last year! Very small rootsystems and tiny plants, and these were supposed to be mature divisions that I paid for and waited for! Both are still extremely tiny with no rootsystems greater than a couple inches even now in their 2nd year! I will go to dealers that honor their "mature divisions" by actually delivering "MATURE divisions." These must have been starter plugs instead. Highly disappointed! Company representative comment on May 10, 2012: On May 10, 2012 6:18 AM, HostasDirect Inc. responded with: Dear Kentstar, | |
| Positive | On Apr 24, 2012, HankerB (5 reviews)
from Jordan, MN Got the shipment today, 4/24/12. Everything looks great. It was a bit of a challenge getting the plants out of the boxes because they were taped so securely. I suppose that's a good thing though - they don't bounce around. Actually it was fun unpacking them, like opening a Christmas present. One suggestion: You need to do a much better job of securing the TC plants in the plastic tray. One had fallen out. Thankfully, the root ball was not too dry. Maybe strips of cardboard rather than 3/4" masking tape would work better. The masking tape was all bunched together so it wasn't laying flat over the little root balls like I'm sure you intended. The plastic tray was taped into the cardboard box but since there were also Advanced Starters in the box, the lighter TC tray was upside down all the time. All of the plants looked very healthy and much larger than I expected. I was expecting the TC plants to be bare root but they had little root balls just like the annuals we buy at the garden centers - a pleasant surprise. Our order was mostly the larger varieties of Hosta. These will be a nice addition to the collection we already have. Once we get them planted and growing we'll need to get some smaller filler plants to put between these big ones. If all goes well, we'll be back. P.S. Thanks for taking advantage of the early spring and shipping before the date your order confirmation said they would be shipped. | |
| Positive | On Mar 30, 2012, tamelanorris (1 reviews)
from Grand Rapids, MI I have recently ordered over 30 new plants from them. They have come shipped to my house in the best condition I have ever seen for a mail order plant! They were well protected and the plants just couldn't look any better. I was so happy with my first order that I immediately placed a 2nd order and have more on my 'Wish List' waiting to be ordered! Simply the Best! Tamela | |
| Positive | On Sep 13, 2011, Phalanopsis (1 reviews)
from Holliston, MA Hostas Direct has redefined customer service and satisfaction. There was a very minor glitch with my first order with them but I was treated as though I was their oldest and largest client. Their inventories and options are large and I look forward to working with them again in the future. They are supremely professional and a pleasure to work with. Donald Gammon Rightplant@aol.com | |
| Positive | On Aug 11, 2011, dillsburglady (1 reviews)
from Dillsburg, PA This was the second time I have ordered from this company. One of the items I ordered was supposed to be a mini hosta, but when it came it was already 9" tall. I emailed them with a picture and the customer service rep said that what I had seemed large for that variety (Little Sunspot) and that they would send me another one. It came yesterday and is a bit smaller although still too large for my mini collection. I will use it elsewhere. They were great helping with my problem, and I would definitely order again. Plants came in good condition even in the heat we had lately. Packing method is excellent (although the plants ARE a bit hard to get out of the box). Very satisfied | |
| Positive | On Aug 7, 2011, Baba1246 (1 reviews)
HostasDirect offered feedback to all my questions regarding the plants I ordered. They were packaged well and all very healthy, large plants. Their help enabled me to keep my plants alive during this very hot summer we are experiencing. An excellent company. | |
| Positive | On Jul 20, 2011, Bartell (10 reviews)
from Rochester, MI Posted on September 9, 2010, updated July 20, 2011 My order arrived quickly and in beautiful shape today (Sept.10) - nicely packed. I couldn't be happier with my H. Spilt Milk! On July 20th, 2011, Bartell added the following: Had a slight mix-up while ordering over the Fourth of July weekend. It was swiftly cleared up and my plants (one hosta division, two heucheras) arrived safely. Nicely packed and in great condition. Add my 'thumbs up' to the others here! Thanks! | |
| Positive | On Jun 17, 2011, tomindenver (4 reviews)
from Denver, CO Posted on June 1, 2011, updated June 17, 2011 I had a great experience with Hostas Direct. I ordered two Heuchera plugs on 5/6/11 (Ginger Ale and Midas Touch) and they were delivered within one week. The plants came with instructions for planting Hostas. I contacted Hostas Direct via email asking for instructions for Heucheras and received an immediate reply from owner Tom Carlson. He was very apologetic for the confusion and gave me great instructions about Heuchera planting and care. I was a little nervous about ordering plugs, thinking they might require special care, but it turned out to be nothing beyond beginner gardening. The best part: the plants are very healthy and in much better condition than the same plants I see at local nurseries. Between the great customer service and the high quality of the plants, I am now a loyal customer! On June 17th, 2011, tomindenver added the following: Update: Friday June 17, 2011. The Heuchera plugs I ordered have now easily tripled in size. They have proven to as vigorous as they are healthy! | |
| Positive | On Jun 10, 2011, BrianMN (1 reviews)
from Minneapolis, MN So far so good. I must admit my experince is a little different. I decided to conduct a little experiment. I didn't bother to ask the vendor this but I live in an apartment with very little light. I just love hosta touch of class and decided to try and grow it indoors as a house plant. IMPOSSIBLE you say!!! I had a feeling the vendor would say the same thing lol. Hostas need a dormant period. After much Googling I found out that hosta enthuiasts in Florida and California are cutting off the leaves and throwing it into the fridge for a few months to trick the plant into resting. People are reporting much success with this. Yeah, I know, don't believe everything you read on the web lol. I know, but I love this plant so much I just had to try it. It's in a six inch pot and I will repot as necessary. As for the vendor themselves? Love them. Fast shipping. Very nice folks. Packed perfectly. When I finally do get my own home I'll definitely do business with Hostas direct again. Until then.......wish me luck with the fridge method, I'll let you know after the first "dormancy" if the plant comes back. Company representative comment on June 10, 2011: On Jun 10, 2011 7:53 AM, HostasDirect Inc. responded with: Thanks for taking time to write and for your nice comments about our company. I can assure you, we try very, very hard to help our customers. | |
| Positive | On Mar 3, 2011, pnelsen (1 reviews)
from Eden Prairie, MN We have benefitted from purchasing from HostasDirect for 5 years as our hosta addiction has grown to over 100 hostas. They have exceptional, quality, disease-free plants priced lower than other vendors. They are the only vendor we know of that offers plants at three different price points for what they call maturities. Not having to worry about hosta virus x, foliar nematodes and other plant diseases gives us peace of mind and saves us a lot of money on chemicals, soil contamination and plant loss. My hosta friends have experienced the same quality. HostasDirect also packages their plants exceptionally well and the leaves and roots arrive full of moisture. Our hostas have taken off fast in the gardens and survived every winter, including the inexpensive starter TC the sell. Their website is by far the best commercial hosta website. Unfortunately, it is addicting. My wife and I enjoy looking at the 6,000 photos and reading the detailed information. And, we love their free HostaSearch database. The entire website is very easy to navigate. We benefit from the way we can sort out what hostas we really want to buy by using their wish list and compare features. And, we can search for all plants by 70 different plant characteristics. We know enough about hostas to know it pays to buy from specialists like them. If we can't find what we are looking for in their over 500 varieties, I think we better stop buying! LOL We have purchased from other suppliers in the past but when you add it all up, quality information and pictures on by far the best hosta website, disease-free, well-packaged plants at low prices, and plants priced at three different levels – it is the the best place to buy hostas (we also love their heucheras too and nobody can touch their prices). | |
| Positive | On Feb 12, 2011, Hostafarmer40 (5 reviews)
from Zeeland, MI I recently was browsing the web for hosta and came across the new and improved website of Hosta's Direct. I was surprised at the new look and ease of using their website. I sent a very brief email to them to let them know I was very pleased. Today I received a note from the owner Tom Carlson, thanking me for the compliment. I was pleased that the owner of a company took the time to say thank you. Thumb's up! | |
| Positive | On Sep 5, 2010, senorabarb (3 reviews)
from Rockville, MD I ordered from Hostas Direct for the first time last month. The plants arrived quickly and were in beautiful condition. Their sale prices were excellent! | |
| Positive | On Aug 30, 2010, CTKNY (1 reviews)
from Peru, NY (Zone 4b) I think that HostasDirect is one of the finest companies to deal with. Any time there was an order placed, the items arrived well-packed, very timely delivery, and more importantly, representative availability if needed for clarification or assistance . I recently asked about garden markers which were previously offered in WHITE- and now were not available . I received a very prompt and courteous note explaining why. THIS IS SUPERB customer relations . KUDOS to this concern !!!! Carl T. Kokes Peru NY 12972 | |
| Positive | On Jul 25, 2010, FourDogMom (2 reviews)
from Vernal, UT Posted on June 16, 2010, updated July 25, 2010 Posted on June 16, 2010, updated June 16, 2010 Posted on June 12, 2010, updated June 16, 2010 Posted on June 11, 2010, updated June 12, 2010 Posted on June 11, 2010, updated June 11, 2010 Posted on June 4, 2010, updated June 11, 2010 I ordered a dozen mature divisions and advanced starters from HostasDirect on May 29 and happily received 10 of them on June 3. The plants were huge; very well packaged; and in great condition. I emailed the company that two of the plants I ordered were missing and received a response today. The two missing "kids" will be sent out early next week. I understand that oversights can happen and was delighted with the plants and with the company's response to my not having received two. I will definitely order from HostasDirect again! On June 11th, 2010, FourDogMom changed the rating from positive to negative and added the following: It's been a full week since I was told that the two hostas that were missing from my order would be sent and I still have not received them, nor have I heard anything from the company about when I might expect to receive them. While I understand that oversights can happen, I expect them to be rectified immediately, especially when I've been told that would happen. So far, I've only received a promise . . . and that won't fill in the empty spaces in my garden. On June 11th, 2010, FourDogMom added the following: It's been a full week since I was told that the two hostas that were missing from my order would be sent and I still have not received them, nor have I heard anything from the company about when I might expect to receive them. While I understand that oversights can happen, I expect them to be rectified immediately, especially when I've been told that would happen. So far, I've only received a promise . . . and that won't fill in the empty spaces in my garden. On June 12th, 2010, FourDogMom added the following: I didn't ruin your perfect rating on the watchdog, you did by (1) not including all of the plants that I ordered in the original shipment; and (2) not shipping the missing plants out early the week following my having advised you that the plants were missing, as I was told you would. (If the plants were mailed Wednesday, the earliest I will receive them - since I haven't yet - will be Monday, meaning they will have been without oxygen for five days.) If I wanted, or ordered, common hostas, I'd get them from Home Depot. I don't, so I ordered from HostasDirect. I was assured the missing plants would be sent early last week; they weren't. Whose fault is that? On June 16th, 2010, FourDogMom changed the rating from negative to neutral and added the following: The missing hostas arrives Tuesday. They were in good condition, although their roots had dried out. I would restore my original positive rating, except for the snide comments left by Tom Carlson. It's my understanding that the watchdog is here to alert people to poor plants and poor customer service. It is my opinion that HostasDirect has excellent plants and great customer service, so long as you rate them positive. Woe to the person who points out a flaw in this "perfect" company; they face the wrath of Tom. On June 16th, 2010, FourDogMom added the following: The missing hostas arrives Tuesday. They were in good condition, although their roots had dried out. I would restore my original positive rating, except for the snide comments left by Tom Carlson. It's my understanding that the watchdog is here to alert people to poor plants and poor customer service. It is my opinion that HostasDirect has excellent plants and great customer service, so long as you rate them positive. Woe to the person who points out a flaw in this "perfect" company; they face the wrath of Tom. On July 25th, 2010, FourDogMom changed the rating from neutral to positive and added the following: Tom Carlson and I worked out our differences and I feel as if I should change my rating back to positive. The mature divisions and advance starters were large and in very good condition. The two missing ones that arrived late with dry roots rebounded as soon as I watered them. Hostas Direct has a great variety of hostas in a variety of sizes to fit any gardener's budget. I like to save up and order the larger plants (advanced starters and mature divisions) because I live in zone 5 (except when we're zone 4), where we have a short and unpredictable growing season. Company representative comment on June 14, 2010: On Jun 11, 2010 3:22 PM, HostasDirect Inc. responded with: Congratulations. I think you ruined our perfect rating on Dave's Garden and I am not so sure it was appropriate or fair. On Jun 12, 2010 12:27 PM, HostasDirect Inc. added: Per your comment, as I said in my prior post, I am not certain if your plants shipped on Wednesday or not. We will let you know Monday. Our shipping department was closed late Friday afternoon when you wrote. They start early. On Jun 14, 2010 2:56 PM, HostasDirect Inc. added: Your package was sent last Wednesday. I will write more later. | |
