Growers Exchange (previously The Grower's Exchange)

I have been a 5+ year loyal customer of the Grower’s Exchange and tend to order early when they offer a brief window to use a coupon offer they send out in email and I’m assured to get the herbs I am looking for. Yes, the plants are a little pricier than others (as is shipping) but generally the plants come lush and healthy ...except THIS year. One of my plants was out of the planting container and the other 4 looked like they were in very rough shape. I have a feeling they were shipped in poor condition because I am in NY and they are based in Virginia (not a big shipping distance). But I babied them, taking them in on cold nights and planted when the weather turned perfect. I emailed them within a few weeks to tell them the leaves on my holy basil plants and eucalyptus were brown or falling off and since they request photos, I did that as well. Today, I get an email stating they can refund me for my most recent order (basil) from a few weeks back BUT because the other 2 items were charged to my credit card more than 120 days, they can not refund me. So let me understand, because I purchased these plants early (before they sold out) and because you bill my credit card immediately upon order (and not when they ship like most companies), the customer is penalized??? You are a small company and if your computer system won’t allow you to do this, you need a better system or a new IT person. Lesson learned: don’t buy early from Grower’s Exchange or just find a new source for your herbs and plants.

My order arrived promptly and in great shape. The plants were large and healthy, and the box was easy to unpack. My husband (who isn’t a gardener) helped unpack everything and even he was impressed by the plants and the packaging. Needless to say I ordered more. Thank you for such a great shopping experience!

I’ve ordered from the Growers Exchange many times in the past, and I’m happy with the wide selection and variety of herbs they sell (not to mention the usual health of their plants and quality of shipping). I’m troubled by their lack of responsiveness to their on-line account holders. In spite of getting several e-mailed messages about discounts for ordering now, I’ve been unable to access my account, unable to get a password re-set after several attempts, and there has been no reply to several e-mailed inquiries—and there appears to be no one answering the phone at the business during their stated business hours. If they are closed for the weeks of Christmas and New Years (and perhaps prior weeks), they haven’t made any attempt to let customers know that they will be available to respond after a certain date. So I can’t access my account, can’t get any replies by e-mail, and can’t get a live body to help. To me, this is an unacceptable level of customer care that is leading me to doing business with others who want to take care of their buyers’ needs.

I've been ordering from Growers Exchange since 2012. So happy to have found this company. The best thing I like is that I can get pretty rare herb plants I didn't know about or can't find anywhere else. So I've tried some plants in my garden that I probably never would have grown otherwise, like brahmi, fenugreek and hyssop. I'm always learning more about what to grow. The plants I've received have been healthy, well-rooted and did well after transplanting.

I ordered some culinary herb plants for my balcony to keep in pots and bring inside for the winter. I picked GE because they had GMO free plants and the plants I was looking for in stock. The green fennel, mojito mint, and dill plants arrived looking good and have thrived since I potted them. I’m concerned that the oregano plant may not make it; I may have overwatered it when I potted it. I also got a catnip plant which was on the small side but healthy looking. I plan on clipping some of it and drying it, once the plant is larger. My cat has no complaints.

My first order with Grower's Exchange. The plants showed up, one was completely fallen out of the pot because it had no roots to hold it in. Thankfully that plant is bouncing back after transplant. But, the Tarragon I received was the same issue, no root system. Despite being sold as a pint size plant, it was nothing more than a tiny, almost seedling sized, plant. It could have been in a 2 inch pot and still not come close to filling it with healthy roots. The plant died shortly after transplant. I contacted Customer Service, described my issue and asked if they could send a replacement. Unfortunately I was told they were out of stock. When asked if they could send me Chervil in it's place just so I can fill the pot for the winter until I can get Tarragon locally next spring, this is the reply I received (without any salutation and yes, with ALL CAPS!): "The other issue is that our smallest box is designed for a 4 plant minimum, so we can't safely ship a single replacement plant. SORRY" Buy at your own risk. You likely will not receive the size plant you would expect in a pint size pot and the health of the plant will likely be questionable like me all backed with very poor Customer Support should you have an issue.

I ordered 5 sweet woodruff from them. Pint sized. The plants came shipped on their sides, all the dirt had fallen out even though they wrapped them in plastic. None of them have any root system whatsoever and are about 1.5" tall. Looks like the took a clipping and stuck them in a pint sized pot. Won't buy from them again

I buy from growers exchange often and have for 4 or 5 years. I have never been unhappy. the one time a plant arrive damaged they issued a refund, no questions ask. I understand why they can't ship individual plants; it is because of the design of their shipping cartons. I find the negative comments astonishing and hard to believe

I order a LOT of plants online, year round pretty much. I also order trees and fruit trees online- (in most cases) purchasing from different companies depending on what I am looking for. In comparison to my vast experiences with other companies, I was very disappointed by my interactions with the grower's exchange. Most importantly the plants arrived on the verge of death. I also think they do not offer the best customer service experience in the sense that your order information via email is incomplete- simply stating you have an order or your order is on the way but never listing the plants or the pricing. So too the invoice that comes with the plants does not have pricing information!! thanks because I don't see how that would be extra work to add it on, oh but the case is they don't care! and they certainly don't give specific plant instructions just the general "plant care form."

I have ordered many plants from online vendors. I have never had a shipment of plants arrive in such poor condition as the shipment that I received from Growers Exchange. The plants were yellow and wilted. Dirt and plant labels were out of the containers. One plant was totally disintegrated (rotten). I tried to revive the plants by replacing the dirt and alternately sitting them outside in periods of sunshine and inside during periods of down-pouring rain (waiting on excessive mud due to heavy rains to dry up before trying to plant them in the garden). Three of my plants started to look better; however, all of the rest were not improving, so 3 days after the arrival of my plants, I sent pictures to the company. They blamed the condition of the plants on me, saying that I did not unpack them when they arrived. They based this on the date of my picture and because my picture showed the containers sitting in the box. (I was using the box to move them in and out of the back porch based on the outside weather.) I had actually unpacked them within an hour of their arrival. I waited to send pictures because I was hoping to revive them. WARNING: Do not wait to send pictures to this company. Not sure how much good the timing of the pictures will do. They will probably find another way to get out of standing behind their plants. Don't waste your money ordering from them. There are too many other good vendors out there to waste time and money on a company that does not care about its plants or its customers.

Posted on April 24, 2018, updated April 25, 2018 I placed an order a couple of days ago. Shortly after placing my order, I decided I wanted to order something else too. So, I sent them an e-mail asking if I could add an item to my order. No response. Today, I tried to call them up. They make it EXTREMELY difficult to talk to someone—I pressed several options, and merely got a recording. Then I finally realized that the option to speak to someone is buried way down in option #5. I hit that option, only to get another recording saying they are "in and out because it's the busy season." Sorry, but don't you dare try that flimsy excuse with me. It's obvious that TGE needs to hire MORE people. I left a message, and if they don't get back with me and allow me to add something to my order, then I will: a) be changing this rating to "negative"; and b) not be ordering from them again.

Posted on May 11, 2016, updated April 11, 2018 When I first got my herb plants, they didn't look so hot. They were well packaged, but pretty tiny and kinda feeble looking. The included information said they might be dormant, so rather than contact the company, I figured I'd stick them in my garden and give them a chance. It's been about a month and the plants look so so much better! They have grown a ton, and look pretty robust. Most of the plants are probably at least five times the size they were on arrival.The two comfrey plants, which barely had a leaf between them when I got them, are now hardy looking rosettes. It's been overly hot and dry here and my soil is pretty cruddy and sandy, so they must have been pretty strong plants. If they die now, it's on me! I wasn't so happy with the way the plants looked when they arrived, but I am very happy with them now. I would definitely order from Grower's Exchange again, especially since they carry so many very hard to find herbs.

Posted on May 8, 2017, updated June 5, 2017 Posted on May 8, 2017, updated May 8, 2017 I've been using this vendor for the past couple of years and truly enjoy the customer service and very healthy plants received. A high positive for all things plant related from May 2015 to April 2017. This current month I'm feeling aome kind of way about the customer service. Maybe I'm in my feelings over my plant but I recieved a damaged plant -1 of 21 in my order. Sent pics and all that was needed, only to be told they have a 4 plant minimun to re ship. Resolution: buy more plants to get this one plant replaced, accept a credit, or refund to original payment. So not only would I have to spend more money to get one plant replaced, I'd have to pay for them to ne shipped again. I don't know how I should be feeling but I do know I do not feel appreciated at all right at this moment. I waited 4/5 months for this order as it was after my rosemary, the Vicks plant was very high on my list of must haves. I requested my refund as this left a bad taste in my mouth but I'm still not pleased.

I understand the 2 month wait for my Moonflower Vines, due to temperature. However, when I did receive the little vines, they were small and were eaten up. Every leaf had chew holes in them, made by an unseen invader. Even the tiny new leaves! The plants were sent to me with this damage. The vines are still small with some branches completely void of all foliage, and are still struggling to make it even now. I can only speak of my own experience, but as a new customer ordering for the first time, I would have thought that my order would have been looked after much better than it was, to at least insure further orders. And the minimum for orders was $20. I don't see throwing away good money by placing another order with this company, as they don't care much for their plants or their customers who order from them. And looking after sick plants, just received, is not my idea of a good experience. So I can't in good faith recommend this company to others, sadly. Sincerely, Hortonwho

ALL of my local shops continued to be out of lemon grass and I knew this is what I wanted for our deck. This was my first time ordering from Grower's Exchange. I purchased 9 lemon grass herb plants. Upon arrival, they were packaged well and per the enclosed directions, I emptied the box to give my delightful looking herbs the necessary water and light. I planted them within two days of receiving and they are continuing to do well. I'm extremely pleased with my purchase from Dave's Garden at the Grower's Exchange. I only wish I had discovered ya'll earlier. I could have ordered sooner, planted earlier and my lemon grass would be growing more than it already is.

I ordered some herbs I couldn't find in the local nurseries at the time - Sweet Woodruff, and rosemary arp+hardy hill and they arrived relatively quickly, packaging was superb and plants were in really good condition, will buy from them again

The Growers Exchange is the best garden to purchase from. They take great care in ensuring plants are packaged safely and answered all questions I had even months after my order arrived. The plants were so beautiful when they arrived, even after being in a box for 3 days. I highly recommend the Growers Exchange.

This was the first time I have used this company. Upon arrival the artemisia was NOT healthy, it had too much rot on it. It died quickly. The white sage was also in bad shape and I'm certain it will not survive. The bay plant had some damaged leaves, but I think it will be okay. I will definitely not use this company again.

Small but nice plants, with quite a few varieties that can be difficult to find. Sign up for an account so you're not at the mercy of the cryptic emails to know when your plants are shipping. I plan on ordering from them again. :)

I ordered twice from The Grower's Exchange and am about to place my third order. I did not have a green thumb, but I wanted to grow herbs. Mr. White is fantastic with his advice for growing his plants. The packages arrive quickly from the shipment date, and every plant I ordered is still alive and doing extremely well. He obviously takes excellent care of his plants because they grow amazingly. None of my plants died. I grew them inside my sunroom and outside. He offers a fair return policy if your plants arrive damaged. He also sends tips for the best way to grow them. Since finding The Grower's Exchange, I will not purchase anywhere else. They are excellent and I plan to purchase many more plants and herbs from them in the future. I highly recommend using The Grower's Exchange.

I am a new customer, and have recently received several herb plants for my herb garden, along with some flowering plants to attract butterflies. I found the packaging to be incredibly good...each plant was well separated from the others, and was easy to extract from the box. I followed the directions, and allowed each of the plants to sit on our covered patio for a couple of days before I planted each of them. They're now about 6 weeks old and all are healthy and growing like crazy. We've already enjoyed using the basil and chives for some of my cooking, and will soon use the rosemary and dill, too. Love being able to use herbs from our own garden!!! I'm very happy with the plants and the great website to provide me with knowledge.

I have ordered from The Growers Exchange for several years due to their large selection of lantana. With the exception of Ham and Eggs, my zone is too cold to overwinter the rest. This company always promptly ships nice plants that grow well for me and are well packaged for shipment. I asked a question through the website and was contacted with the answer the same day. I will continue to order from this company.

I've ordered from you for several years now and have always been pleased with my plants! Can't wait to order early next year to be at the the head of the pack! The plants are ingeniously packaged to arrive in optimal condition. What fun to unpack them! Sometimes I wish mailing to my zone would happen sooner ;-) so I can get the plants into the ground.. Lucky for me I have a covered raised bed with heat for the cold spells. One time I had a poor plant that didn't weather the transit, but the solution was quick and easily accomplished. Great customer service. Thank you for making my herb garden a yearly success!

Grower's Exchange is my favorite, number one place to find the herbs I want!!! The plants are always much better - bigger, healthier - than any I could ever buy in a nursery! I have been ordering my herbs from GE for several years now and have always had great success with their plants. Highly recommended!!!!! kat

This was my first order from this company, and it will definitely be my last. Out of the five plants I ordered, only two, the butterfly bush and the lemongrass, looked good and healthy when they arrived. The lime-scented geranium has wilting, brown leaves with grey mold, possibly botrytis blight, and I had to dispose of it. The heliotrope was tall and leggy, and had whooly aphids and ants on it. I removed the bugs, cut the plant back by a third, and it's in a pot and doing well. The feverfew had a lot of yellow foilage, which I removed and planted it. The butterfly bush, black knight, although very small, did look healthy and I have planted it also. I was very disappointed with the condition of the plants I purchased, and cannot recommend this company.

I just found the Grower's Exchange and was so excited to find the wonderful selection of plants. I placed my first order for four plants and was wonderfully surprised when they arrived in great condition. I got an email offering a discount with my first order after I had placed it. I contacted them and asked if I could apply it to my second order and they immediately applied to my current order. The plants were well packaged and healthy and are growing beautifully. My experience with this company is that they have excellent customer service, wonderful products and I will be ordering again. I highly recommend them.

Very happy with this company.....friendly and helpful customer service! I had an issue with an order and they resolved it to my complete satisfaction....highly recommend!

Great plants, arrived healthy, well packed, good price and shipping reasonable. Will buy from again.

I ordered 5 different plants and every one of them were beautiful when I opened the box. I was very happy! They were good size and healthy. After being in a box I was expecting them to be a little sad but they looked great.They are all thriving in my garden. I will definitely be buying more from them, it was a great experience.

I have made 2 orders this year and the plants were in great shape. They offer many herb plants that are hard to find elsewhere.

I have made several orders from Growers exchange and I Love them. The plants are shipped very well so they arrive in excellent condition and I get what I order . The plants are fresh looking and ready to go. I have been super impressed.

I ordered two white sage plants, and one lavender. Upon arrival the lavender was mostly fine for having been shipped, if not a bit dried out on a few ends, but both white sage plants were so tiny, with little to no real root system. The smallest white sage plant was dead and desiccated; beyond hope. The larger of the two only had a few small leaves near the center that appeared alive, as they were not dried out, curled up, & crumbling like the rest of the leaves & the other plant. Within a day both plants were undeniably dead. The lavender is doing ok. Upon reading the returns section of the paperwork that came with the order; It was very negative language, and I did not feel confident my purchase would be honored, so rather than deal with what could potentially be a bad experience with no solution, I simply took the loss and will now shop locally, as we've plenty of very friendly nurseries nearby. I initially did not intend to give feedback; I took a chance with an online store, found it lacking, and didn't feel my feedback would be taken well, so I saved myself the time and grief and skipped it. I was then sent an email requesting my feedback, which I was leery to do, so I've held off, but eventually I figured they need to know about the issues I've had with the two plants, so I signed up, logged on, and was directed to the feedback page which had several paragraphs similar to the negative return / replacement policy, only this seemed a bit threatening; below is a direct quote from the feedback page. .."If your experience was negative, you should try to resolve the matter privately before posting your comments. Use good judgment when leaving feedback, and be certain it is constructive and factual; inflammatory language is strongly discouraged. Under federal law, the Garden Watchdog is not legally responsible for your comments; however if a court finds your remarks constitute libel, you could be held responsible for damages to the company's reputation..." What company threatens customers with libel damages for a review they requested? -! I can understand reminding customers to respond responsibly, but threatening them with libel damages due to a bad review is disquieting. This type of language is exactly why I did not contact the company for replacements / a refund for the dead plants they shipped in the first place. My experience as a customer was not satisfactory. I can confidently say I will not be a return customer. .. and hopefully I don't get an email with similar threatening wording regarding a review THEY requested. And no, I haven't contacted the company directly to resolve the matter privately, because based on the language they use for "customer satisfaction" within the paperwork sent with the order, I didn't want to deal with the negativity in person, I will simply shop somewhere else; there ARE other options.

Best customer service EVER!

Unlike other online purchases, my plants from The Grower's Exchange arrived well-packaged, hydrated, and healthy. I had to plant them immediately as I was leaving town the next day. When I got back, they were all in beautiful condition and have continued to grow very nicely. The Grower's Exchange will now be my go-to place for online purchases!

I have ordered twice. One was mint plants and the last one was Sweet Woodruff. Absolutely beautiful plants. Packaged extremely well. The plants were large and healthy. After planting, all are doing well. This is the best experience I have had ordering plants online. I'll be back in the future.

I ordered plants I could find no where else, they were shipped in great condition and the price was very reasonable. I highly recommend this company.

I have purchased multiple lavender plants over the past year. They arrive looking great but many (half of the most recent order) die, despite every careful care.

I just received my first order from this company today. Our temps are already in the 90's so I was concerned that I'd receive cooked or dead plants. I did pay extra for faster shipping which is something I always do when ordering live plants. I ordered 2 lovage plants and 2 yarrow plants. They were delivered in great condition! They were very easy to remove from the box and all of the plants had substantial roots. I gave them a quick soak in the sink before planting the 2 yarrow plants and one of the lovage plants. The other lovage plant is a gift for a friend. It wasn't easy to find lovage plants which is how I found this company, but I will order from them again in the future.

good selection of herbs and native stuff especially for bees and butterflies. plants arrive in good condintion- nice packaging.

The plants I ordered from The Growers Exchange arrived a little over a week after ordering. Never having had good luck in the past with mail order plants, I was a little worried but optimistic to say the least. My plants arrived looking like they had just been placed in the box! I am VERY pleased with this company and will definitely be ordering from them again! I would not hesitate to recommend this company to anyone looking for high quality potted herb plants!

I stumbled on the Growers Exchange a few years back on a Google search...so happy I did. Not only do they have a very good selection of herbs that I adore, the plants arriving are healthy and ready for planting. I was especially impressed by the careful way the plants are packaged for shipping. They remain secure in their own spots, and very rarely have any broken or damaged leaves. I have purchased plants from other places that just toss the plants in a bag or box and ship. I value the care Growers Exchange takes in shipping my "babies". One plant in particular I have come to love is the "Holy Basil". The aroma is just so different and unique. Many times, when not picking the leaves to use, I just gently brush my hand across the leaves to release the scent. Makes me happy! I recently purchased the flower press...love it! The flowers pressed stay true to color and are like precious rice paper when they complete. Will continue to be a loyal Growers Exchange customer.

I am enjoying my third year growing plants from The Grower's Exchange. I am very satisfied with the quality and service I have received.

Posted on March 17, 2016, updated March 21, 2016 I just received my order of 10 herb plants this afternoon and could not believe that I paid this much money for these plants. 3 of them were in decent shape; the other 7 had broken leaves, were coming out of their pots, squished due to the way they were packed. They were so small (even with the top of the pot or just barely over it) that they looked like they had been shoved in the box and pushed up against the cardboard. The French Tarragon is so small it's about the size of a quarter/half dollar. My comfrey is sideways and has only 1 leaf since all the others were broken off. Both the hyssop and the roman chamomile have yellow leaves and were squished. The Tagetes is wilted, dry (though soil is wet) and looks like something off the 50 cent clearance rack at the end of the gardening season. The Borage also has broken leaves and looks very sad sitting there with its 1 leaf. The Anise Hyssop is the only thing that looks decent. The German Chamomile and the Lemongrass are passable although I certainly wouldn't have paid the price I paid Grower's Exchange if I was buying locally. Actually wouldn't have bought them if I was buying locally and they looked like my shipment of plants. It's very disheartening to wait 2 months from the time I placed my order (which I understand that they can't ship until weather permits); however, this has been a total waste of money. As soon as I opened the box, got the plants out, and saw how small and damaged they were I called The Grower's Exchange but they were already closed. However, I did leave a message and hope they will make this situation right. Incidentally, the box arrived in perfect condition from UPS so it was not their fault for the condition of the plants. So disappointed - and pissed off - in Georgia.

I have been a customer of The Grower's Exchange for over ten years now. I have never been unhappy with the products received. They are always large and healthy plants. Their selection of herbs is excellent and would highly recommend them to anyone considering buying annual or perennial herbs.

I ordered 8 herb plants to replace some that were tired from summer production. The shipment was timed so there was not a weekend involved, which would have lengthened time in transit. The order was delivered on the date specified. Everything was in great condition. Grower's Exchange packaging is excellent. The plants were well rooted and well grown. (I already used some of the sage.) They responded well to next-day repotting. They are now housed for the winter in my little herb garden/greenhouse. I am pleased to know they will be part of my meals for the next months.

I have been ordering from The Growers Exchange for a few years. Plants arrive healthy and are packaged perfectly each in there own section of the box and plastic neatly around the pot so the soil stays in place. The majority of what I order I cannot find locally, I was happy to find a mail order company that had exactly what I was looking for and one that took care in there packaging.

I have shopped the Grower's Exchange several times. The plants are healthy and hearty and arrive quickly and packed well. The communications from Growers exchange are helpful and prompt. I love being able to get healthy unusual herbs in such great shape. I will continue to shop Grower's Exchange in the future and highly recommend them.

My experience with Growers Exchange has been wonderful. The herbs that I ordered came well packaged and in excellent condition. They are thriving after 3 weeks of adjustment to our central Florida climate. The quality of the herbs was exactly what I was looking for. I sent a comment to customer service and received a reply the next day. They are my go-to site for wonderful herbs.

I have placed several orders with this company and have been very pleased each time. The plants have arrived in robust condition. The packaging is wonderful and designed to make sure that the plants arrive in great condition with no damage. Plants arrive at correct planting time for my area and are hardy and healthy. I could not be more delighted.

I recently rented a house in a wooded area and want to control insects organically. My first experience with Growers Exchange was easy and pleasant with a heaping of sound advice on planting my Lemon Grass plants. I highly recommend Growers Exchange, healthy plants, well packed and fast shipping.