USB ports

Rancho Cucamonga, CA

I use my dh's computer, he has a laptop with 4 USP ports...I was trying to upload photos this morning and tried the 2 ports on the right side of the computer and kept getting an error on my photo program that the camera was not connected. Ok, so plugged it into a port on the left side and whoolah, connected. What could the problem be with the 2 ports on the right side?
Thank you in advance.

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