Back to Square One with installing scanner driver/software

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Seedsower Franklin, WI(Zone 5a) Dec 27, 2004

I found my software/driver CD and tried installing it, but it didn't work. Obviously because I now have Windows XP instead of Windows 98? So now everything is goofed up. I went online with Mustek and they can't seem to help me. Told me to call, but of course I don't want to stay on hold forever. Can anyone help?
Part of the install using the CD was something called Textbridge Classic, which I can't seem to uninstall. I try to and the 'puter tells me I have an open application.

Anyway, here's what Musteks site says about downloading the driver....but I'm stumped. Can anyone walk me through this?
**************************************
Before installing the latest version of driver software, please uninstall any previous version of software components if there is any.

1. Disconnect your products USB cable from the computer.

2. Download the following file(s) and save them to the same directory.

******(download WHAT files? I don't see any listed here?)!

You will have to download all of the Web files or the complete set by clicking on the Download All button on the web page.

3. Execute the file called Web or Web.EXE. The installation will begin, and you will see the following dialogue box appear on the screen.

***A language box doesn't show up?***

Select the language that you wish to use during the installation and choose OK. When the installation is complete, it will prompt you to restart your computer. You may go ahead and restart your computer at this time.

***I don't receive a prompt****

4. When you computer has finished rebooting, connect the product to the computer. A “Found New Hardware Wizard” should appear, please select the “Recommended” installation and click on “Next” to continue the installation.



The following dialogue box may appear at this point asking you if you would like to continue the installation.



Please click on Continue Anyways to complete the hardware installation successfully.
(Note: Our driver has been testing for Windows XP-compatible certification by Microsoft at this moment. It is safe to run. )


HELP anyone?

Thanks much,
Sandy

Post #1210080
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