same program.. works different

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Sugar_fl montgomery, AL(Zone 7b) Mar 04, 2004

I upgraded my American greetings createACard last week & gave the old one to a friend. She said it won't send cards like it did when I used it. I have 98 & she has XP. Can a bought program work different on XP? She is very new to puters. I even sent her a screenshot showing her how to do it. She says what I'm showing isn't there. I'm sure it is or can I be wrong?

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