Why won't my backup complete?

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JoParrott Richland, WA(Zone 7b) Feb 09, 2014

I have tried 3 times to do a backup through the windows backup. I have a brand new 1tb external hard drive. It will go about 97% then give me this error. I have also downloaded some free backup programs but so far they look too complicated for me to try without help.

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