Does anyone know how I can warn you all about a ebay seller,you should have seen the nasty email he sent,anyway dont want any of you to get ripped
so please help me ,i wont post the particulars on here
JIM
how do i post about my expericance with an ebay seller
Well, if it's a big seller, they may be in Garden Watchdog? Or, you could send a warning to those who ask for one . . . I myself would not mind a dmailed 'heads up'!
I don't know why you can't warn us.................particularly if he didn't do anything to make it right with you..................you owe it to us!!!!
Until ebay vendors are held accountable, they will continue to make us give them top ratings to be nice......and so the scandalous behavior continues!!
I have never given bad feedback because I am so afraid of what they can do to me...........it is not a fair system ebay has for sure............have you noticed that some of the worst vendors on ebay now get to put beside every plant they offer............a medal and a ribbon or something to show top rated vendor..........I started laughing at some of the vendors who are so proud to put this symbol by every rotten plant they send out.........
kjf042680 is the guys name on ebay,he didnt send his stuff when he said he would,and it ended up snowing on my mom
anyone that wants to see the emails he sent,let me know in a private dmail,
I am going to his site right now and see what he sells.................
flower bulbs,
I don't know how to search for a vendor............can you link us to him so we can see his store or what all he sells, Jim?
I thought I was going to bed early and I got a big second wind.............now I am not sleepy at all.......
Jim,
I went to his/her listing with your link. I also took a look at his feedback. He has one negative. Is that one yours? If you took weeks to pay, then expect instant shipping, then you are in the wrong. He states he sent the bulbs in a week's time. He is a new seller and doesn't even have 10 sales yet. Yours may be the first one.
If my above statement is true, that is no reason to give him a negative nor to say he is a bad seller as long as you received your item. IF you received a nasty email from him, maybe it was over the neg you gave him, if you sent that. In that case, I don't blame him.
HI
I bought them on the 12th and paid the same day,the ad said he ships in two days,the bulbs arrived on the 29,you do the math
he deserved the feedback ,and his response is uncalled for,and for the record,i reported him and theres a good chance he wont be selling on ebay anymore
Jim: re-read the listing. This is what he said about shipping time:
"This is a preorder listing. your bulbs will ship sometime within the first two weeks in september."
He didn't state 2 days.
Also the listing ended on September 24. How could you buy them on the 12. No one else bought any. I think you just want to be spiteful.
It will take more than you for Ebay to banish him from selling. There are fraudulant sellers on Ebay that have been reported numerous times and they are still selling. At least you received your item, and what you paid for. Be glad for that and let it go.
You have a right to your opinion,guess what im mad about is the nasty email,no customer deservers to be called names and told to go
______ themselves,guess if your ok with that,fine ,Im not,
Maybe I am oldfashioned but even if a customer does make a mistake it is up to the vendor to act respectfully and handle it appropriately. I've been in the customer service field for many many years in many different ways and taking the high road is always the best way to go. You can nicely and politely handle things without saying anything nasty even when you let someone know they've made a mistake or misunderstood something.
I agree with anna, sometimes things get mixed up, but you can still be nice about things, even if the customer is wrong, especially if you are a seller.
mrsbonnie
RainGazer
Oct 02, 2009
The bulb seller is not a new seller, he has 904 feedback. The reason he doesn't have stars there is that he hasn't sold 10 items since they began the new feedback system. I've sold tons of items on eBay, but not 10 since the new feedback system, so I don't have stars either.
Secondly, the listing did end on September 24, but in the box on the right side, it shows that there were 10 lots bought. It was a multiple lot buy-it-now auction that ran for many days. It completely ended on Sep 24, but 10 people made purchases from Sep 2 to Sep 19. Jim has 204 feedback. On the history page of that auction, it shows that someone with 204 feedback purchased a lot of them on September 12. I daresay Jim is telling the truth.
Perhaps the seller made a mistake and meant to send them out, but forgot. Fine. Explain that. Don't retaliate with a lie for feedback. I've sold many things, and as anna and Bonnie said, it's the seller's responsibility to handle things properly and politely.
Thank you Rain,
JIM
Anna, you're not old-fashioned.
It is not just that Jim got what he paid for- that is a given. He has a right as a consumer to be treated respectfully and to receive good customer service. Service is often the deciding factor in whether you get repeat business or not. You can get the product anywhere. It's the service that brings people back.
With that said, It is completely unacceptable for a vendor to behave this way. It is the epitome of poor customer service. I, too, have an extensive career in customer service.
Word of mouth is the best kind of marketing. It works in two ways: either for you or against you. Thanks for letting us know, Jim.
Last I checked my calendar, September 12 was within the first 2 weeks of September, while September 29th was not.
There is no excuse for an ebay seller to reply with the language that Jim had to put up with! Jim was in the right leaving negative feedback, blomma. The item was not shipped when stated, and the seller made no effort to correct - merely stated that there were no refunds since it was a perishable item, then the comment about 'go $#*% yourself'. Do you really think that is acceptable customer service?
It is said, when looking at feedback, look at the person leaving it. Given the email history . . . AND the fact that I know Jim!! . . . the comment the seller left about not paying right away is bunk. That could be proven immediately - but he doesn't have to do that for you, blomma. Just to ebay and/or Paypal when the dispute is filed.
Thanks,
Where did you come from , Blomma? I have never seen you post on here and we all know what a fabulous, generous person Jim is. I would never question Jim's version of the truth about anything. He has a perfect track record on this forum with trading and selling.
No one has a right to use the language that the seller did........the bottom line is the seller messed up when he promised delivery within a given period when Jim asked........he didn't deliver!!
I went to your home page and in two years you have started 4 threads all about cactus and succulents. You have exactly one feedback, so why are you here?
Jim,
You are right about the e-mail he sent, it was uncalled for. It was pointed out that this was a "PRE SALE" which tells me that they didn't have the bulbs when he put the listing up. I have a roblem with "PRE SALES" and do not purchase items that are PRE SOLD. There are just too many things that can go wrong. The bulbs could have been delivered to him late, and he could not ship them when he was supposed to. I am not defending him either because if that was the case he should have informed all the buyers that they would not be receiving them right away. I see that you purchased them on the 12th of Sept, and were expecting delivery much sooner than you did. I have no way of telling when you paid for the bulbs, and I'll take your word that you paid right away. Ebay should not allow PRE SALES. If you don't have it, you should not list it! The chance that your order got misplaced is a good possibility, but he shouldn't have acted that way.
I will say this, I have 1081 positive feedbacks from the past year, and I am guilty of sending one of those e-mails to a customer. I won't go into the specifics, but he deserved it. He was a conman that wanted something for nothing., and almost got it. I have a policy that if I have a problem with a customer, they go on the blocked bidder/buyer list. I had a good laugh when he asked why he could not by again, and I didn't even give him a reason.
I do not leave Negative Feedback for sellers anymore for slow shipping, I use NEUTRAL feedback and state that they were slow to ship and give them less stars. If people use the stars to reflect slow shipping it will catch up with him. When buying I look at the shipping star first after seeing if they have any Negative or Neutral feedbacks.
I do not think ebay takes feedback or complaints seriously, I don't think they care. I was looking for a CD last week and found a vendor that had over 600 negatives for the MONTH! Many of them were for selling items that were "out of Stock" and many of the customers waited weeks to be told that and receive a refund! You would think that ebay would look at that and step in, but it's all about money since the vendor had over 1000 Positives for the past week. BTW, I spent $3.00 more and got the CD from another vendor, it was here in 4 days.
John
Thank you, John for understanding why Jim is so upset. Had the bulbs been for himself he might not have been so mad, but a mother's birthday present is a serious matter for most people.
I get some real gems, trust me. My favorite is the ones that ues e-checks which take a week to 10 days to clear. You can't ship until the payment clears then they want to know why it took so long for me to ship their item. I have one lady that will purchase 15 to 20 books at a time, but takes 2 to 3 weeks to pay which makes me crazy since I like to send all the sold items out and I only mail once a week now. Out of all the seed I've sold over the years, I have had 3 customers tell me that none germinated. They all purchased multiple packets, and didn't get any to germinate. I replace the seed once, one of the 3 actually tried to convince me it happened again, talk about greedy!
Another thing I found out is that if I do not use DELIVERY CONFIRMATION on every package some "get lost", but since I have made it policy that they all get Delivery Confirmation the Post Office has not lost a single package. I still get about one buyer a month though that sends me a message telling me that they didn't get their package. I've had 2 in the past week that asked and they already had their items. When I show them proof of delivery they never respond again exept for one guy that didn't seem to understand that I had proof it was delivered. A complaint to ebay got his account closed, I was not the first to complain about his harassment. They all go on the blocked bidder/buyer list.
I have one Negative from the past year, and it is from someone that purchased seed from me so they could leave me negative feedback. Again I won't go into details, but she filed a dispute for a "lost" package, and I proved delivery, Paypal found in my favor and closed it. She used her sons account after she was blocked to buy some seed. She must not be very bright because she wanted me to send it to her and not the address on the Paypal account, I recognized the city. It smelled fishy so I looked into it. I told her that I could not do it and accept responsibility for delivery because of Paypals TOS. She said that was ok. Well since I knew what she was up to I sent the package to a made up Name and address in her city knowing I would get it back and I'd refund her. I sent her the Delivery Confirmation number and the same day she left Negative Feedback about me violating Paypals TOS. I think she was saving the other feedback to say the seed was no good (she never used it), but it came back and I just refunded the money as planned. I know she tracked that package all the way down there and all the way back. She's probably still trying to figure it out! I used the feedback system to let her know that I knew what she was up to. Whenever I get an order from her area now I check out the customers other recent purchases to make sure it's not her. She is not interested in growing Daylilys. She just wanted something for nothing and it didn't work.
Unbelievable.
Some of the customers are as bad as some of the sellers. For the most part though Ebay works pretty good.
Jim ,
I am sorry you were treated so badly , you are a very kind respectful man and should be given respect in return , respect seems to be a lost art for so many people , it is affecting kids so badly now and they suffer for it , in my opinion this seller should at least be reprimanded for the things he said to you , ebay should set a standard of behavior and stick with it , if it is possible I think you should forward these emails to ebay , it is just shameful , that is why when I find a seller that is truly nice to people I tell other people about them so people can buy and not be disappointed in the end , after all one happy customer turns into many for sellers .
Connie
Lotslilys,
I have a question.....As a fairly frequent buyer from Ebay,I use Paypal for the purchase,usually as a direct withdrawal from my checking account,and occasionally on my CC.However,in one instance,Paypal sent it as an Echeck and it did not clear for 7-10 days.Why ??
It comes out of my Paypal account if I have cash in there,or by immediate transfer from my bank.Why does this happen? I am not a novice at Ebay and have 100 % positive feedback.
I want to know that answer, too............Mine is set up just like yours...........I called them and complained that the money is coming directly out of my bank account backed up by a credit card. Personally, I think paypal sits on the money ......that is a lot of interest they can make for just holding people's money for a couple days or a week.......
I really don't know how e-checks are generated. When I purchase something it either comes out of my Paypal account and/or checking account. I usually don't purchase or pay for anythhing unless I have the funds in my Paypal account so I don't have to worry about the check book. I really don't like e-checks because of the time it takes them to clear, I have missed sending things out that had been paid with them, and more than once I have shipped an item before they have cleared.
I think that is just part of being a seller whether it is on ebay or DG Marketplace..................patience is required.........(smiling)
lol yup it sure is
Jim', I'm sorry you had the problem, but I appreciate you letting us know. If Jim is unhappy, he has a reason...anyone who posts here regularly know this. I'm not the only one who said "what?" when I started reading this thread.
Just because feed back is good doesn't always mean alot. I have often been disapointed with ebay purchases and i have never left neutral or negative feedback because it is not worth getting the negative reflected back on thier feedback to me. I'm still 100 percent. I know that might not be fair to other buyers, but if all they have is "good reviews", no one is going to take a bad one seriously, just put it up to a crazy buyer with issues. I know ladies that have ordered violets from different ebay vendors and got something NOT as described or badly packaged yet everyone else said, yea, love that seller. I think a lack of a feedback speaks volumes and ebay should consider this also in their little ratings systems that they keep trying to fix and don't. Once I pay on time, that should be positive feedback to me - it shouldn't be contingent on if I'm happy with what I bought. OH, and in reference to echeck - it happened a couple times to me that paypal paid with an echeck...I clearly chose credit card- I didn't even know what echeck was and would never have used it for that very reason....and yet, the payment went thru as an echeck...I was not happy. It hasn't happened in a long time now, maybe that was a glitch they fixed. This summer, I ordered vintage drinking glasses, they didn't come and didn't come, waited 2 1/2 weeks thinking they didn't send priority mail...I contacted seller, they were mad, said everthing was arriving late with crushed boxes and I'd be lucky if mine came intact, tracking number couldn't track. So a couple days later, it arrived, crushed and rattling. I opened the box over the trashcan...relieved to only have 3 broken (you can't replace vintage), but each glass was wrapped in one thin half sheet of tissue paper, and the rest of the box was full of peanuts. If they had all been wrapped good in newspaper, none would have broken. I think I paid less than $10 for them, so insurance wasn't really worth it as it doesn't reimburse the postage and they would have kept all the glasses and thrown them away..the unbroken vintage ones would be gone forever.
It's good Jim that you did get the bulbs, even though they came later than described, they're going to be quite pretty next spring!
tish
Tish,
Jim's mother lives in Wyoming and it is now too late to plant bulbs..........the ground is frozen now..........they had a giant snow before the bulbs came............
****edited to say that I feel like when I pay promptly, I should get my good feedback..........but the sellers always wait to see what you are going to say about them...........before they even think about feedback. I have had one seller tell after a month......"You think I have time to worry about whether you have good feedback.....you don't know my schedule.......just because you gave me feedback doesn't mean I will give you your feedback for another month or so"..........
Do 'ya think I ever bought from her again....even though she did come back two months later and give me good feedback........
This message was edited Oct 3, 2009 7:09 PM
The buyers responsibility is complete when payment is made. THAT is when feedback should be left. Like Gail says, though - sellers don't leave feedback until some is left - they even state that flat out in their listing! Not me, though - when I sell something on ebay, I give feedback as soon as payment is received.
I leave feedback for buyers right after I mail. I resent it when sellers don't leave feedback for me until after I leave theirs.
Tish, FYI it is the buyers responsibility to get the item(s) to you safely and in good condition. You should have contacted the seller and asked for a partial refund especailly since they poorly packaged the glasses. The disclaimer "I am not responsible after I mail" does not wash well with ebay.
I know I should do a lot of things differently, but I think ebay isn't ebay without buyers and they really need to find a better way for their feedback system. When I receive something I'm happy with, and I have not yet received positive feedback, I email them and say that I never leave feedback first, because many times feedback was not left for me and that I was satisfied and would leave them a positive when I received feedback. And when something is packed really well, I state that in the comments. I don't think she was going to budge any on a refund by the tone of her email, it was the post office period.
FLOWER POTS.....Jim's mom can plant the tulips in flower pots and put them in a cold place. After they bloom next year, she can plant them in the ground.
Gee I miss snow. We get a couple inches in Jan or Feb most years. One little snow is better than no snow.
tish
I can't tell you how many times i have sold something on ebay that people actually told me they were thrilled with..........I left them good feedback when they paid. I don't care if they don't get around to giving me good feedback (I care.......but not enough to write them and ask them if they will)
Jim, is there any way your mom can force the bulbs? I haven't done it for years, and don't remember the varieties that can be forced, but it would be a way for her to still enjoy them....all she needs is the instructions to do it, some pots with gravel, and refrigerator space.
Or, could she just brown bag the bulbs and put them in a cool dark place to winter over? Maybe they will still be ok in the spring. I know some bulbs must be planted in the fall, but my mother for years has been planting tulips and other spring bulbs she gets at Easter right into the ground after easter - and they come up just fine the following spring.
Also, if the above is not good, you could always put them up for trade, maybe someone in a warmer climate will want them, and still have time to get them in the ground. Sorry your mom's present didn't work out as planned!
PS Sounds like this Blomma person knows the seller? I also looked up the profile after reading their posts, because I didn't recognise the name - always strange when someone just "shows up" like that.
I don't sell but DO buy on ebay. I don't leave feedback until I get my purchase and examine it. THEN I leave my feedback. Luckily, I have never given negative feedback but I do my homework first before buying from someone.
There are GREAT deals on ebay, you just have to be SMART like making any purchase anywhere else. Shop, compare prices, research sellers, etc. LESS problems/headaches.