Trees, Shrubs and Conifers: Your opinion please, 1 by pollyk

pollyk wrote:
I have a small retail nursery, and have received many trees and shrubs for resale in very nice condition from various companies.
I received a landscape catalogue from Park Wholesale. Apparently they also have a similar retail one. It had numerous trees and shrubs, and I thought I would give it a try. I realized they would be small plants. I liked the idea of small trees in pots, I could sell for a cheaper price. Some of my customers are hard pressed to afford a large specimen.
I ordered 10 Acer Autumn Blaze, and 10 Heritage River Birch.
Of the 10 Acers 5 were fine, 2 had some broken branches, and 3 had almost all the branches broken off, and the leaves dying. All but one of the River Birch were fine. I asked for credit for the 4.
I have attached a picture.
Here is the response I received from Park:

"From the pictures you sent , the trees look alive and only minus the
leaves. They just need potting up, fertilizing, and given a chance to
recover from being transported in boxes. I could understand wanting
credit back if the main leader was broken low on the trunk , but there is
nothing wrong with these trees."

My question for you experts--- what is your opinion of these damaged trees. Will they be OK? And if so what period of time will it take for them to grow new branches. Before I respond to Park, I want to know if I am wrong, thinking these are poor quality. I have never dealt with anything like this before.

I do realize I was to be getting small plants. I just am concerned over the breakage. Most of what was left on the trees is gone now, dried up leaves.

Sorry for being so wordy, and thanks for your help.

Polly