African Violets and Gesneriads: MY Kartuz experience UGH!, 1 by Chris_Lorry

Chris_Lorry wrote:
Ok my Kartuz experience was NOT good.
I emailed them and asked if I should wait to order. They said in an email that is was not neccessary for me to wait since they ship to southern states year round.
Well I get my order today....one of the most expensive plants is NOT well....a variegated episcia.
On the invoice...hand written it says "It is too cold to ship episcia this time of year. This is shipped at your risk"
So I call them..I tell them I got my order..and I tell them what I was told in email.
He says he didn't say that...someone else at his greenhouse must have....I said, "well aren't you responsible for you employees?"
I told him that a couple of the plants didn't look to good fromt he trip and that I could send him the email that said it was fine.
He came back with ..You should have known better! I am not the greenhouse!
So I said, fine, but that I was a member here and was going to leave him negative feedback.
He countered with well...maybe we will ship you another one in May!
I said not good enough and that I would share my experience on the board.
So here is it folx...for those who were asking.
I will NEVER, NEVER order from them again
and this is the FIRST time I have ever left a negative feedback (which I am going to do now).
Now...I orperated on them before these pictures..to remove the truly rotten parts....and popped them all under a grow light.
Any other suggestions on saving the half dead Variegated episcia and the barely there sinningia?