Ask-a-Dave's-Gardener: plant in shock, 1 by panther47

panther47 wrote:
i got a stromanthe \"charlie\" from someone on ebay and plant looked good before i bought it and when i got plant 3 days later it looked like second picture so i emailed person i got plant from and they said they thinkit might be in shock but its been almost 2 weeks now and all the leaves are still drooping down and i watered it like person said too when i first got it. so does anyone know how long i should wait for plant to recover from shock or what else might have happened or is wrong ? person offered a refund or another plant but with what happened with this one i chose a refund not sure what person could have done wrong either