Greenhouse: I ordered my greenhouse!!!, 0 by daisyruffles

daisyruffles wrote:
Aren't the boards pretty???
I think so.
But you know, some boards sure look like pine to me. A lot of the boards and frame is red color but............otherwise................I am not sure.

BUT
I got some answers today!!!!
First, the gal who I actually bought it from did email me first thing this morning. This is what she wrote.

"HI Carol, I am sorry I wasn't handy for your calls, just had a business conference in Chicago and the cell was off most of the time.
I am sooo sorry, In the 12 years I've had with sunshine this is the worst numbr of issues I've ever seen! Usually there are NONE.
All of this will be handled by Mike Helle and Mike Morante, (sales and production mgrs. ) at the plant.
So I am forwarding this to them.
Keep in touch and I will see you through as If needed.
My long relationship with the company has always been the best, and they are always timely with corrections.
Your photo documentation is also very through, so it should not difficult to access the corrective measures.

Also on the missing shade cloth, I did order it on the original PO, they just forgot to include it. "

Then this afternoon, I received an email from the actual Sunshine Gardenhouse guy. This is what he wrote too.

"Hello Carol
I am sorry you are having challenges. Here is what I propose if it will work for you. On Thursday, I will be in the area and would be happy to bring you the replacement redwood piece as well as the front wall panels. Let me know if that will work for you.
Best Regards, Mike Helle"

But then he wrote back about one of the bad parts. I had asked him which part the redwood piece was.

"I am referring the piece with the crack. The space in the poly at the peak is normal. Mike"

So we may be having a battle about that one part. I want it replaced because the wind will blow out the poly.

So....................................
I hope to get it up this weekend then............................Life is still going and hopefully good, LOL